Assistant General Manager

The Berkeley YMCA is seeking a dynamic and innovative Associate Executive Director. Use your knowledge and experience in Membership and Health & Wellness programming and operations to take a strong YMCA branch to the next level. This is a full-time, on-site position with outstanding benefits, and a pay range of $92,800 to $139,200 depending on experience.

As the Associate Executive Director, you’ll lead the development, supervision, and coordination of branch membership and health and wellness programs. Reporting to the Executive Director, you’ll be instrumental in maximizing our facility, growing programs, enhancing membership, and driving strategic initiatives.

The Berkeley YMCA is a true community hub, where people of all ages and backgrounds can swim, exercise, volunteer, and participate in a wide range of programs for youth and adults. The Berkeley YMCA has over 9,000 members, and is part of the YMCA of the East Bay.

Key Responsibilities

Lead and Manage Staff

• Hire, train, supervise and lead staff in Health/Fitness and Membership.
• Establish performance standards based on objectives for key staff.

Manage Programs/Services

• Plan, review and evaluate services and scheduling related to designated programs and the membership department.
• Assist Executive Director in member engagement to ensure that a high performance, member-centric culture of outstanding service is in place, ensure employees are fully onboarded and engaged to serve the members/participants and meet or exceed retention goals.
• Develop and maintain positive public relations and provide excellent customer service to all program participants, members, and the community.

Strengthen Membership

• Implement Branch Marketing and Membership Retention Program.
• Provide leadership with branch-wide promotional efforts and special events.
• Assist Association Marketing Director in Membership Marketing campaigns and recruitment of new members.
• Promote innovative programs and membership growth.

Manage Budget & Facilities

• Develop and manage budgets for all designated areas.
• Maintain accurate records for income and expenses for designated areas.
• Ensure preventative safety programs, regular facility inspections, maintenance and upkeep of all facility and equipment related to program areas.

Promote Volunteer Engagement

• Assist in planning and operations of the annual fundraising campaign.
• Recruit, develop, and coordinate volunteer committees as assigned by the Executive Director.

Qualifications

• Bachelor’s degree in business administration, human services, or a related field (or equivalent experience).
• At least 2 years of successful supervisory and leadership experiencein a similar environment (YMCA or health/fitness or membership).
• Demonstrated expertise in fiscal management, staff development, and volunteer engagement.
• Ability to work cooperatively in a highly matrixed, team environment to achieve results
• Strong interpersonal and communication skills.
• Demonstrated ability to think conceptually, analyze and solve problems related to membership organizations. Ability to demonstrate assertiveness to manage the scope and diversity of the responsibilities in this role.
• Proficiency in Microsoft Word, Outlook and other software required for managing members, staff, budgets, and volunteers.

Working at The YMCA

The YMCA offers opportunities for professional growth, meaningful work, and a chance to make a real difference in the lives of our members. Our staff and leadership are as diverse as the communities we serve. We offer a 10% retirement plan, and generous healthcare and paid-time-off benefits. The YMCA is an in-person (non-remote) workplace.

The YMCA of the East Bay is an equal opportunity employer.