What are the responsibilities and job description for the Member Support Agent FT - YMCA of the North Shore position at YMCA of the North Shore Association?

We are seeking a Full-Time Member Support Agent to join our team! In this role, you will provide exceptional service to our members by addressing inquiries, processing transactions, and resolving customer service needs. You will work alongside part-time agents to ensure smooth and efficient service delivery, contributing to a positive member experience.

Key Responsibilities :

Member Support :

Respond to phone, email, and chat inquiries with accurate, timely information.
Process membership and program account changes, including billing adjustments and renewals.
Address and resolve member issues in real-time, collaborating with local teams via phone, chat, or email.

Engagement and Retention :

Share information about YMCA programs, services, and events to enhance member engagement.

Address and resolve member concerns, escalating complex issues as necessary.

Team Collaboration :

Work closely with local YMCA and regional sales teams to support member sales, retention, and satisfaction.

Contribute to retention strategies through excellent communication.

Maintain a strong, collaborative relationship with local YMCA program leaders and operational leaders.

Why Work for the Y?

At the YMCA, you’re more than an employee—you’re part of a mission-driven organization dedicated to making a difference.

Professional Growth : Paid training, development, and advancement opportunities across seven YMCA locations.

Health Benefits : Medical, dental, and employer-funded life insurance for full-time staff.

Generous Time Off 2 weeks paid vacation, plus sick and personal time for full-time employees.

Retirement Plan : 12% company contribution to your retirement fund (vested, no match required).

Free Y Membership : Access to swim classes, fitness programs, discounts on childcare, camp, and more!

Be part of a team that supports your career, health, and well-being while making a difference in your community!

Salary : $21 - $23

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Member Support Agent PT - YMCA of the North Shore

YMCA of the North Shore Association

Beverly, MA Full Time

Are you passionate about delivering exceptional customer service and positively impacting your community? Join our team ...

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Member Support Agent FT - YMCA of the North Shore

What are the responsibilities and job description for the Member Support Agent FT - YMCA of the North Shore position at YMCA of the North Shore Association?

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Job openings at YMCA of the North Shore Association

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