What are the responsibilities and job description for the Evening Welcome Center Concierge - Ipswich YMCA position at Ymca Of The North Shore Inc?
If you are an energetic and social individual who thrives in a fast-paced environment, this may be the role for you!
The Ipswich YMCA is seeking a motivated and friendly individual for a part-time position at the Member Services Welcome Center. In this role, you will play an important part in offering friendly, caring support to members and guests, helping them connect to our many membership and program offerings, answering questions, providing tours, and updating membership information.
As a Member Services Team Member, you will:
- Provide excellent service to members, guests, and program participants, both in-person and on the phone, to contribute to member retention.
- Interview prospective members and give tours of the facility, while promoting YMCA memberships.
- Build strong relationships with members and help them connect to the YMCAs diverse programs and services.
- Handle membership concerns professionally and inform the supervisor of any unresolved issues.
- Apply YMCA policies and procedures related to member services.
- Monitor locker rooms when required and respond to emergencies as necessary.
What Were Looking For:
To excel in this role, you should have excellent communication skills, a passion for customer service, and the ability to work in a highly relational, fast-paced environment. We are looking for someone who is motivated, positive, and committed to helping members achieve their health and wellness goals.
If youre ready to make a positive impact while being part of a mission-driven organization, wed love to hear from you!
Why Work for the Y:
At the YMCA, youre more than just an employeeyoure part of a community that is committed to making a difference.
- Free YMCA membership and discounts on programs.
- Paid training and professional development.
- Opportunities for career advancement within our seven YMCA locations.
- A retirement fund with a company contribution.
- Must be at least 18 years of age.
Excellent interpersonal and problem-solving skills.
Ability to connect with people of diverse backgrounds.
Previous customer service, sales, or related experience.
Basic knowledge of computers.
Must be available are Tuesday & Thursday from 5pm to 9pm and other shifts as needed
The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
