What are the responsibilities and job description for the Member Service Center Manager- YMCA of the North Shore position at YMCA of the North Shore?
Job Details Level Experienced Job Location YMCA of the North Shore Association - Beverly, MA Position Type Full Time Education Level College or University Salary Range $72,000.00 - $77,000.00 Salary Job Shift Varied Description
Are you passionate about delivering exceptional customer service and leading a team toward success? The YMCA of the North Shore is hiring a Member Service Center Manager to oversee daily operations, inspire team performance, and ensure high-quality service for our members and program participants.
In this role, you will lead a dynamic team of Member Support Center agents, manage escalations, and collaborate with leadership to improve processes, achieve service goals, and uphold the YMCA's mission of service excellence.
What You'll Do :
Leadership and Team Development
- Lead, mentor, and support a team of member support agents to deliver top-notch service.
- Provide ongoing training on customer service, call techniques, and performance standards.
- Monitor team performance, provide regular feedback, and conduct formal evaluations.
- Manage scheduling, payroll, and staffing to ensure seamless operations.
Operational Excellence
Reporting and Analytics
What We're Looking For :
Why Work for the Y?
At the YMCA, you're more than an employee-you're part of a mission-driven organization dedicated to making a difference.
Be part of a team that supports your career, health, and well-being while making a difference in your community!
Qualifications
The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
Salary : $72,000 - $77,000
