Membership Director

Job Description

Job Description

POSITION SUMMARY :

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Director intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.

OUR CULTURE :

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming : we are open to all. We are a place where you can belong and become. We are genuine : we value you and embrace your individuality. We are hopeful : we believe in you and your potential to become a catalyst in the world. We are nurturing : we support you in your journey to develop your full potential. We are determined : above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS :

• Promotes program and membership enrollment in interactions with existing and potential members. Responsible for reaching or exceeding monthly membership goals
• Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
• Organizes membership events at the YMCA and provides representation of the YMCA at community events to promote the YMCA
• Provides leadership and supervision to the Membership Service Team, oversees schedule completion, delegates work, and / or functions as MSR, as needed, in accordance with MSR job requirements
• Provide leadership for the continued improvement of all desk services to include member and constituent relations, information and program registration
• Responsible for Quality first program for membership, tracking tours, and guest passes
• Reviews locker rentals monthly or delegates to appropriate MSR
• Review MSR shift reports for accurate receipting of memberships, program participant information, and revenue in computer
• Responsible for completing daily deposits for the branch
• Responsible for posting signage / flyers with pertinent program information, special events and member information
• Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way
• Coordinates with the corporate office as necessary on financial transactions
• Plans the annual budget; manages and implements the approved budget for membership programs and takes appropriate action to correct variances
• Responsible for back office reporting in software including membership data entry, renewals, terminations and data clean up
• Coordinates monthly renewal invoices, collects outstanding balances and ensures accuracy of reports
• Reports monthly membership metrics and explains variances. Creates new strategies to increase / exceed goals
• Responsible for assisting with annual / capital campaigns and articulating to members / community to increase awareness and participation
• Responsible for managing member and guest behavior to maintain general member satisfaction; handling member and guest issues, complaints and suggestions regarding membership as well as assisting program directors in handling customer satisfaction and / or service recovery, if needed
• Hire, train, evaluate, supervise and dismiss Child Watch staff, and establish and maintain Child Watch schedule.
• Responsible for setting up monthly newsletter in Constant Contact and keeping social media up to date with new and exciting information.

LEADERSHIP COMPETENCIES :

QUALIFICATIONS :

WORK ENVIRONMENT & PHYSICAL DEMANDS :