Sr. Member Engagement Director-Kraft Family YMCA

POSITION SUMMARY:

Under the supervision of the Associate Executive Director and in cooperation with other YMCA staff, the Sr. Director of Membership Engagement and Healthy Living is responsible for the delivery of high quality, engaging, and innovative adult programming at the Kraft Family YMCA.  They will be responsible for oversight and vision of Membership through leadership of Membership and Healthy Living. The Senior Director of Member Engagement will be responsible for managing those functions in accordance with the stated mission, goals, and policies established by the Board of Directors, governing committees, and administrative staff of the YMCA of the Triangle Area.

ESSENTIAL FUNCTIONS:

• Provides a determined, welcoming, nurturing, genuine and hopeful environment for staff, members and community partners, in accordance with the YMCA mission.
• Models relationship-building skills in all interactions. Develops and maintains collaborative relationships with community organizations. Maintains regular, clear, and concise communication within areas of responsibility.
• Leads the Membership Experience and Healthy Living Teams creating quality programs, activities and events in alignment with association goals.
• Directly supervises Membership Experience Director ensuring we are delivering consistent, high quality tours and membership experience processes (recruitment, onboarding, retention and cancellation/recovery).
• Directly supervises the Group Fitness Coordinator, ensuring the delivery of high quality wellness and group exercise programs, regularly evaluating to maintain excellence.
• Ensures member engagement by connecting members to personalized wellness experiences through orientations, fitness assessments and personal training opportunities.
• Responsible for creating innovative relevant member engagement programming and experiences.
• Develops, implements, and manages budgets for all assigned departments.
• Provides leadership for the annual fundraising campaign through leading staff and volunteer teams to meet set goals.
• Participates as a member of the MIQ Team, and leading the MET team. 
• Recruits and hires diverse staff and volunteer teams across multiple dimensions of diversity.  Responsible for onboarding and developing them for success.
• Additional responsibilities as assigned by supervisor.

QUALIFICATIONS:

• Bachelor’s degree and minimum of 3 years of related program development and wellness experience.
• Must be experienced and passionate about creating and fostering communities and relationship building though programs.
• High level of initiative, be a self- starter, and have superior communication skills and presence to effectively manage the staff, programs, and budget of the departments.
• Exceptional ability to determine and set priorities and possess capacity to respond and handle multiple tasks appropriately in a dynamic and fast-paced work environment
• Possess a positive attitude, a high level of initiative and professionalism, and enjoy working in and creating a strong team environment.
• Must be certified or be willing to become certified, in First Aid, Basic Life Support, Oxygen and AED.
• Exceptional written, and oral communication skills.  High comfort level with public speaking. 
• Ability to assist in the management of facilities, equipment, and programs.
• Multi-lingual desired but not required.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.  The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee frequently is required to stand and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.
• Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.