What are the responsibilities and job description for the Business Office Support Coordinator position at YMCA of the USA?
Further your career with the YMCA as the Business office Support Coordinator at the YMCA of Greater Charlotte!
Job Description
Under the direction of the Business Office Support Manager, and consistent with the Christian mission of the YMCA, the Business Office Support Coordinator is responsible for membership drafts and invoices for the Association. In addition, the Business Office Support Coordinator will be responsible for corporate account billing, data reporting and data clean up for the Association business office.
Qualifications
EDUCATION & SKILL REQUIREMENTS:
Two year degree in business/computers or comparable 4 years work experience.
Minimum of five years experience in customer service is required.
Excellent communication and organizational skills.
Ability to become proficient in association specific software applications.
Ability to handle and process confidential information.
Possess strong fiscal aptitude and analytical skills.
Maintain all trainings and certifications required by Quality Standards.
Minimum two years working at a YMCA Branch in Sales and Service or Back Office
Physical Requirements
Sit for extended periods of time
Kneeling
Standing
Ability to work a 40-hour week with irregular work hours
Ability to speak concisely and effectively communicate
Ability to travel as needed
Ability to communicate in English, written and oral.
Essential Functions
PRINCIPLE RESPONSIBILITIES:
Responsible for execution of draft process in Personify
Generate reports for the association related to Corporate Health, Returned Drafts, Age Outs, My Y pricing and MSR
Data entry of Program Set ups for registration in Personify
Processing returned drafts – including communication to members
Communicate with branch business office to resolve issues relating to membership and program drafts
Generate Membership Invoice and process payments
Process requests for membership and childcare statements as needed
Handle billing, payments and audits for Corporate Health Partners and corporate memberships
Handle billing, payments, renewals and audits for all Military One Source Members
Process and maintenance of memberships related to new hires and terms in Personify
Conduct data clean up on proforma orders audit, credit balance audit, waitlist order audit
Process age out notifications
Conduct monthly branch visits as assigned
Cover BOS hotline on evenings, holidays and high volume times as requested
Cause-Driven Leadership Competencies
Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and
perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to
another. Embraces new approaches and discovers ideas to create a better member experience.
Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an
openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Job Description
Under the direction of the Business Office Support Manager, and consistent with the Christian mission of the YMCA, the Business Office Support Coordinator is responsible for membership drafts and invoices for the Association. In addition, the Business Office Support Coordinator will be responsible for corporate account billing, data reporting and data clean up for the Association business office.
Qualifications
EDUCATION & SKILL REQUIREMENTS:
Two year degree in business/computers or comparable 4 years work experience.
Minimum of five years experience in customer service is required.
Excellent communication and organizational skills.
Ability to become proficient in association specific software applications.
Ability to handle and process confidential information.
Possess strong fiscal aptitude and analytical skills.
Maintain all trainings and certifications required by Quality Standards.
Minimum two years working at a YMCA Branch in Sales and Service or Back Office
Physical Requirements
Sit for extended periods of time
Kneeling
Standing
Ability to work a 40-hour week with irregular work hours
Ability to speak concisely and effectively communicate
Ability to travel as needed
Ability to communicate in English, written and oral.
Essential Functions
PRINCIPLE RESPONSIBILITIES:
Responsible for execution of draft process in Personify
Generate reports for the association related to Corporate Health, Returned Drafts, Age Outs, My Y pricing and MSR
Data entry of Program Set ups for registration in Personify
Processing returned drafts – including communication to members
Communicate with branch business office to resolve issues relating to membership and program drafts
Generate Membership Invoice and process payments
Process requests for membership and childcare statements as needed
Handle billing, payments and audits for Corporate Health Partners and corporate memberships
Handle billing, payments, renewals and audits for all Military One Source Members
Process and maintenance of memberships related to new hires and terms in Personify
Conduct data clean up on proforma orders audit, credit balance audit, waitlist order audit
Process age out notifications
Conduct monthly branch visits as assigned
Cover BOS hotline on evenings, holidays and high volume times as requested
Cause-Driven Leadership Competencies
Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and
perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to
another. Embraces new approaches and discovers ideas to create a better member experience.
Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an
openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
