Chief Operations Officer

Seeking an experienced and dynamic COO to provide strategic leadership and operational oversight across all branches of our organization.

Job Description

Located in the urban-chic downtown St. Petersburg and minutes from some of the most beautiful beaches in the world, the YMCA of Greater St. Petersburg has been working to strengthen our community in the areas of youth development, healthy living, and social responsibility for over 100 years. With an annual budget of $21MM, operations in six facilities and 25 school locations, our Y serves more than 70,000 people annually.

The YMCA is seeking an experienced and dynamic Chief Operations Officer (COO) to provide strategic leadership and operational oversight across all branches of our organization. The COO will work closely with the CEO, senior leadership, and operational teams to drive organizational success and ensure excellence in program delivery, community engagement, and operational effectiveness.

The ideal candidate will maintain a culture of integrity, high ethical standards, accountability, and a spirit of inclusiveness that reinforces and promotes the values of honesty, respect, responsibility, caring and inclusion. She or he will build upon and expand the YMCA of Greater St. Petersburg's longstanding service to the community that has given the Y its deserved position of influence throughout our service area.

Qualifications

• Bachelor's degree in human services, business, social services or equivalent.
• Eight or more years of proven experience in a senior operational leadership role, preferably within a YMCA or other non-profit or community-focused organization.
• Knowledge and experience in all aspects of operations, including staff supervision and development, successful membership practices, quality program development and implementation, volunteerism, facility and property management and sound financial practices.
• Strong strategic thinking and project management skills, with experience in facilities management, building projects, and long-term planning.
• Demonstrated success in leading complex projects, teams, and budgets.
• Ability to analyze and interpret data, draw conclusions and make strategic plans based on analysis.
• Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and staff.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community; track record of building authentic, constructive relationships with others.
• Must reside or relocate within defined service area.
  
  

Essential Functions

• Provides leadership and direction to all YMCA operations, ensuring alignment with the organization's mission, vision, and values.
• Oversees and optimizes day-to-day operational processes across all branches and departments, ensuring efficiency, quality, and adherence to YMCA standards.
• Works closely with CEO and the Association Leadership Team (ALT) to implement the strategic plan objectives and insures the use of staff resources is in proper alignment with strategic plan.
• In partnership with financial leadership, ensures the operational budget is managed effectively, with a focus on cost control and revenue growth. Sets standards for all programs and trains staff to be able to meet and exceed these standards.
• Collaborates with marketing department, ensuring consistent execution of strategy and campaigns within facility and program operations.
• Develops and implements operational strategies to support the growth of YMCA programs and services, ensuring high-quality delivery and community impact. Ensures each facility is in compliance with all local and all state regulations.
• In conjunction with the VP of Human Resources, responsible for performance management process for operational staff including, but not limited to, performance evaluations, recruitment and staff training and development.
• Collaborates with the properties and facilities department on building development and renovation projects, ensuring projects are delivered on time, within budget, and in alignment with long-term strategic goals. Lead long-term planning for the development and maintenance of buildings, ensuring sustainable growth and modernization of YMCA facilities.
• Ensures the operational growth of the YMCA through program expansion, member recruitment and retention, pricing strategies, new site development, collaborations, and mergers and acquisitions.
• Manages assigned committees of the Board, working closely with the CEO to ensure objectives are achieved.
• Implements and oversees a program evaluation system to guarantee faithfulness to YMCA purpose, high quality and maintenance of YMCA standards.
• Represent the YMCA at community functions and in meeting of key stakeholders as needed.
• Foster strong relationships with internal and external stakeholders, including members, volunteers, partners, and the broader community. Communicates to engage and inspire people within and outside the YMCA.
• In partnership with the Development Department, nurtures a true culture of philanthropy within the Association. Supports staff education and accountability regarding Association fundraising goals.