Membership Representative

Great at providing customer support and sales

Job Description

Job description

The Membership Specialist in the Welcome Center provides the all-important first impression for everyone entering the New Rochelle YMCA. The successful candidate must have a positive, friendly attitude and be comfortable and confident when engaging with members, prospective members and program participants.

Requirements

• Excellent written and spoken communication skills required as well as competency in Microsoft Office Suite programs and Excel.
• Ability to quickly learn proprietary web-based platforms used daily to enroll members and track facility usage.
• Ability to handle multiple phone lines with prompt and professional demeanor. Prior experience working a high volume, member-focused environment a plus as is prior work experience in a YMCA.
• Bilingual (English/Spanish) preferred
  
  

Key Responsibilities

Customer Service:

• Greet and assist members, guests, and visitors in a friendly and professional manner.
• Address inquiries, resolve complaints, and provide accurate information about YMCA programs and services.
• Selling Private Instructor packages, Youth Sports packages, Afterschool/Camp program & Aquatics class sales
  
  

Membership Sales and Retention

• Conduct tours for prospective members and explain membership benefits.
• Process membership applications, renewals, and cancellations.
• Promote YMCA programs and events to enhance member engagement.
• Administrative Duties:
• Answer phone calls, respond to emails, and manage front desk operations.
• Handle cash transactions, balance the cash drawer, and maintain accurate records.
• Ensure the front desk area is clean, organized, and stocked with necessary materials
• Enter membership information into Daxco.
  

Collaboration

• Work closely with other departments to ensure seamless communication and support for members.
• Assist with special events, campaigns, or projects as needed.
  
  

Qualifications

• Strong interpersonal and communication skills.
• Previous experience in customer service, sales, or a related field is preferred.
• Ability to multitask and handle high-pressure situations with professionalism.
• Basic computer skills, including familiarity with Microsoft Office and membership management software.
• A positive attitude and commitment to the YMCA’s mission and values. Communication & Influence
• Developing Self & Others
• Engaging Community
  
  

Essential Functions

Greet and assist all members, potential members and staff in a courteous, professional and friendly manner. Be enthusiastic towards members by learning their names and expressing an interest in their YMCA activities. Strive to enrich their YMCA experience by introducing them to new programs, staff, members and volunteer activities.

• Answer the telephone, provide requested information, direct calls and take accurate messages.
• Provide membership interviews and facility tours as needed, explaining the YMCA mission, volunteer opportunities, the Strong Kid’s Campaign and Financial Assistance. Ask prospective members to join and make follow up contact with those who did not sign-up.
• Provide membership information and requirements in an accurate and courteous manner.
• Assist existing and prospective members regarding their individual membership needs.
• Respond to members' needs. Contact appropriate personnel when necessary. Handle complaints in a courteous manner. Effectively negotiate and resolve customer service problems. Use appropriate forms to communicate concerns or praise.
• Schedule court reservations, provide rental equipment and sell YMCA merchandise. Maintain an accurate inventory and record of daily transactions
  
  

Cause-Driven Leadership Competencies

• Values
• Community
• Volunteerism
• Philanthropy