What are the responsibilities and job description for the Membership Representative - Tanglewood YMCA position at YMCA of Virginia's Blue Ridge?

Description

Exhibits a friendly and professional demeanor to all members, guests and visitors; provides information on YMCA programs and answer guest inquiries.

WORK ENVIRONMENT / PHYSICAL AND MENTAL DEMANDS

Ability to stand and walk for extended periods of time
Ability to conduct guest tours
Ability to read, interpret and communicate information
Ability to type proficiently and work in front of a computer screen
Ability to multi-task
Ability to solve practical problems
Ability to lift and move up to 50 lbs.

QUALIFICATIONS

Working knowledge of Windows and MS Office operations

Exceptional customer service skills

Able to handle multiple priorities in a busy environment

Able to speak proficiently on the phone as well as in person

Detail-oriented

Neat, legible handwriting

Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

ESSENTIAL FUNCTIONS

Stands and greets members and guests at the front desk, checks-in guests, takes messages, directs calls and provides general information

Accurately handles monetary transactions

Processes membership and program registrations, etc.

Assists in implementation of member services, retention and promotion

Enforces YMCA policies and procedures for members and guests

Appropriately handles and resolves member complaints

Reports any accidents, unsafe conditions or problems to the appropriate staff

Attends staff meetings and trainings, as scheduled

Performs opening and closing procedures

Notifies the appropriate director of any out-of-order equipment or low supplies

Other duties as assigned.

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Membership Representative - Tanglewood YMCA

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