Human Resources Generalist

About Us

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region’s health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state’s largest provider of licensed school-age child care, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are committed to being an anti-racist, multicultural organization by exposing racism and fighting the constructs that perpetuate racism and affect all cultures. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values of caring, honesty, respect, and responsibility. For more information, please visit ymcawnc.org.

About The Role

As a Human Resources Generalist at the YMCA of Western North Carolina, you will play a vital role in ensuring HR excellence across the organization. This role focuses on three primary areas: Employee Relations, HRIS Maintenance & Compliance, and HR Business Partnership. You will provide guidance and support in policy interpretation, workplace conflict resolution, compliance, system optimization, and strategic HR initiatives that align with organizational goals. You will also serve as a trusted advisor to employees and managers while maintaining strict confidentiality and professionalism.

Essential Functions

• Contributes to the overall Y mission of strengthening communities through youth development, healthy living, and social responsibility with association-level responsibility for compliance with Association personnel policies.
• Performs quality work within given deadlines and expectations with or without direct supervision.
• Interacts professionally with other employees, members, program participants, volunteers, and other individuals within the community, always being mindful of the YMCA’s four core values of caring, honesty, respect, and responsibility.
• Serves effectively as a team contributor on all assignments, including but not limited to diversity and inclusion initiatives, wellness programs, and organizational development efforts
• Make recommendations for changes and enhancements to HR policies, processes, and programs.
• Employee Relations Responsibilities:
• Provide guidance and support to employees and managers on workplace concerns, policy interpretation, and conflict resolution.
• Manage and oversee leave management and accommodation programs, ensuring their functionality, compliance, and effectiveness. Independently make determinations on leave and accommodation requests, consulting the VP for complex cases as needed.
• Address grievances and complaints following established procedures.
• Consult with supervisors on performance management and employee relations cases to ensure corrective action is consistent with organizational norms and policies.
• Maintains and updates corrective action processes and personnel forms in HRIS.
• Assist in implementing initiatives to enhance employee engagement and promote a positive work culture.
• Assists in identifying factors contributing to employee turnover by conducting surveys, performing exit interviews, and regularly meeting with managers and staff.
• HRIS Maintenance and Compliance Responsibilities:
• Continuously improve HRIS functionality and stay up to date with industry trends and standards to enhance system efficiency and compliance.
• Ensure compliance with labor laws and regulations, including those related to employment, safety, and equal opportunity.
• Effectively operates HRIS systems and helps maintain employee records to ensure accuracy and improve the overall operation and effectiveness of the organization.
• Ensures timely and accurate submission of data requested by the EEOC, YMCA of the USA, Department of Labor, and internal customers.
• Manage employee documentation, including personnel files, employment verifications, and compliance records.
• Compile HR metrics and data for reporting purposes. Analyze HR data to identify trends and insights to support decision-making.
• Assist in developing, updating, and communicating HR policies and procedures.
• HR Business Partner Responsibilities:
• Actively work with Service Lines to identify and develop HR solutions to business problems to address business challenges, operational efficiency, and enhance service delivery.
• Provide HR guidance on workforce planning, job design, and process improvements.
• Recommend enhancements to HR policies, systems, and initiatives to drive organizational effectiveness.
• Facilitate training and development programs to enhance leadership capabilities and staff growth.
• Works with HR and Leadership Team to identify training needs and assist in developing training programs.
• Support talent acquisition by assisting managers with job descriptions, job postings, interview processes, and candidate selection.
• Serves as a resource to the association on Human Resources matters.
• Maintains strict confidentiality and exhibit discretion at all times.
• Performs all other duties as assigned.
  

Qualifications

ABOUT YOU

• Bachelor's degree in related field or 6 years of HR experience in lieu of degree.
• PHR or equivalent certification or Masters Degree in HR preferred.
  
  

Knowledge, Skills, And Abilities

• Proficiency in business and human resource-related computer applications, including time and attendance, benefits, payroll, and performance management.
• Ability to communicate effectively, orally and written, with staff at all levels of the association.
• Detail-oriented with strong attention to balancing quality and quantity or output.
• Highly adaptable to a fast-paced and ever-changing office environment.
• Ability to work within a team to meet goals.
• Ability to thrive in a fast-paced environment.
• Ability to adapt to the changing needs of the office environment throughout the work day.
• Problem solving and resourceful thinking skills
• Strong empathy and interpersonal skills
  
  

PHYSICAL ASPECTS OF THE JOB

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands are essentially those of sedentary work. Tasks may require extended periods of time at a keyboard or workstation.
  
  

Benefits

Full-time employees receive medical, dental and vision insurance, group life insurance and long-term disability paid by the Y; short-term disability, term life insurance and dependent life insurance is available for purchase; generous paid time off, retirement plan with employer contribution of 12% of salary (subject to eligibility requirements), free YMCA membership, free afterschool childcare and summer day camp and program discounts.

The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.