Membership Manager at Marion Corpening YMCA

POSITION SUMMARY

The Membership Manager is responsible for delivering exceptional and outstanding service and assistance to YMCA members and potential members through internal and external strategies. They assist with the overall operations of the Membership Department, including a heavy focus on direct member service, admin responsibilities, volunteer oversight, and program and membership growth strategies. They are responsible for the efficient scheduling, supervision, and training of Membership staff. The Membership Manager is a highly visible representative of the YMCA mission, theme, and character development values.

YMCA CULTURE

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: We are open to all. We are a place where you can belong and become. We are genuine: We value you and embrace your individuality. We are hopeful: We believe in you and your potential to become a catalyst in the world. We are nurturing: We support you in your journey to develop your full potential. We are determined: Above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS

• Models inclusive management behaviors and embraces all dimensions of diversity by building strong teams that apply their diverse skills and perspectives to advancing our mission
• Responsible for hiring, coaching, and mentoring all direct reports and ensuring alignment with the organization’s personnel policy and HR practices within their scope of responsibility through quarterly check-ins and annual reviews with the service line/department team
  • This includes specific Human Resources functions including, but not limited to, hiring duties, payroll, and employee documentation, recognition, training, meetings, and evaluations.
• Implements a results-based management approach and ensures service line/department is actively working towards association-level objectives by assessing progress towards identified goals/KPIs, provides ongoing coaching and feedback, and discusses development opportunities
• Oversees the budgeting process within their service line/department, ensuring that resources are devoted to top priorities and strategic objectives
• Identifies growth opportunities, conducts forecasting regularly and corrects financial deficiencies on a timely basis through monthly variance reports with organizational leaders, and implements action plans to meet budgeted financial targets
• Ensure a culture of committed relationships and engagement that results in increased participation in the YMCA by members, community participants, and volunteers.
• Serve as the point of contact for all volunteer programming while working with leadership staff on the center’s needs and developing an annual calendar.

QUALIFICATIONS

• High school diploma or equivalent degree.
• Professional experience in business or customer service required
• Excellent personal computer skills and experience with standard business software.
• Must have excellent interpersonal, public relations, and communication skills and experience, including the ability to make presentations and handle media inquiries.
• Maintain current certifications in CPR, AED, O2, and First Aid.
• Must be able to stand for long periods of time, speak and hear clearly, complete required written forms, and lift at least 20 pounds.

NICE TO HAVE

• Bachelor’s degree in a related field.
• Y-USA Team Leader certification is preferred or completed upon employment.

BENEFITS PACKAGE

Full-time employees receive medical, dental and vision insurance, group life insurance and long-term disability paid by the Y; short-term disability, term life insurance and dependent life insurance is available for purchase; generous paid time off, retirement plan with employer contribution of 12% of salary (subject to eligibility requirements), free YMCA membership, free afterschool childcare and summer day camp and program discounts.