Wellness Manager at Downtown Asheville YMCA

ABOUT US

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people regardless of age, income, or background to nurture the potential of children and teens, improve the regions health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the states largest provider of licensed school-age child care, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are committed to being an anti-racist, multicultural organization by exposing racism and fighting the constructs that perpetuate racism and affect all cultures. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values of caring, honesty, respect, and responsibility. For more information, please visit ymcawnc.org.

ABOUT THE ROLE

As the Wellness Manager, you will be responsible for the effective operation of assigned departments. Responsibility may include but is not limited to center operation, program operation, program development and growth, participant satisfaction, participant and member retention and safety, community collaborations, volunteer development, and staff supervision. You will be accountable for delivering exceptional and outstanding programs and services to YMCA members, volunteers, and participants in partnership with a larger team. You will be a vital member of the YMCA leadership staff and a highly visible representative of the YMCA mission and core values and are accountable for knowing and properly executing all YMCA policies and procedures.

ESSENTIAL FUNCTIONS

• Coordinates scheduling of all Wellness staff.
• Continually ensures that Wellness staff maintain required certifications and are aware of the expiration dates of their current certifications.
• The ability to assist in or lead all required Wellness staff training and meetings.
• Performs and documents drop drills and Wellness quick checks for the Wellness team as needed.
• Coordinates scheduling of Wellness programming as needed and have fun developing and implementing new Wellness programs.
• Responsible for hiring, coaching, and mentoring all direct reports and ensuring alignment with the organization's personnel policy and HR practices within their scope of responsibility through quarterly check-ins and annual reviews with the service line/department team
• Serves as a group exercise instructor and wellness floor staff as needed.
• Performs daily office work as needed, such as filing, copying, record keeping, and payroll completion.
  • Ensures that all necessary paperwork and forms are available to and accurately completed by the Wellness staff.
• Assists or be able to lead efforts in recruiting, orientation, and on-site training of new staff.
• Abides by the YMCA of WNC Association Manual and/or department variation and ensures new staff understands and abides, as well.
• Knows and understands all YMCA of WNC Wellness policies and procedures; ensures that all procedures are followed and policies are consistently enforced.
• Always champions the YMCA culture, continually provides outstanding customer service, and strives to develop committed participants, staff, and volunteers.
  • Lead by example and work collaboratively with fellow YMCA Wellness staff.
• Initiates communication with Wellness leadership as necessary concerning program problems, personnel conflicts, and member concerns.
• Acts as a role model for other staff in terms of preparedness, reactiveness, and performance.
• Continuously exhibit honesty, caring, respect, responsibility, reliability, flexibility, maturity, and good decision-making skills.
• Performs all other duties as required by Wellness leadership.
• Models inclusive management behaviors and embraces all dimensions of diversity by building strong teams that apply their diverse skills and perspectives to advancing our mission.
• Implements a results-based management approach and ensures service line/department is actively working towards association-level objectives by assessing progress towards identified. goals/KPIs, provides ongoing coaching and feedback, and discusses development opportunities
• Oversees the budgeting process within their service line/department, ensuring that resources are devoted to top priorities and strategic objectives.
• Identifies growth opportunities, conducts forecasting regularly and corrects financial deficiencies on a timely basis through monthly variance reports with organizational leaders, and implements action plans to meet budgeted financial targets.
• Performs other duties as assigned.

ABOUT YOU

Qualifications

• One or more years of management experience, preferably in a YMCA or other nonprofit agency.
• Previous experience in fitness, group exercise, personal training, or other related fields.
• CPR and First Aid certification and accredited industry certifications may be required or obtained required within 90 days of hire.
• Bachelor's degree in kinesiology, social services, business, or equivalent is preferred.

Knowledge, Skills, and Abilities

• Ability to perform all necessary rescue and survival skills and all lifeguard prerequisite skills.
• Able to communicate verbally with good voice projection and clarity.
• Basic computer literacy and related technology are required for communication, scheduling, and reporting.

PHYSICAL ASPECTS OF THE JOB

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to constantly and quickly move to various locations in and around the entire facility
• Be able to lift 25 pounds or more.
• Physically perform all CPR and First Aid skills and/or assist as needed in emergency situations
• Ability to stand for long periods of time.
• Bend or stoop to reach various height levels.

BENEFITS PACKAGE

Full-time employees receive medical, dental and vision insurance, group life insurance and long-term disability paid by the Y; short-term disability, term life insurance and dependent life insurance is available for purchase; generous paid time off, retirement plan with employer contribution of 12% of salary (subject to eligibility requirements), free YMCA membership, free afterschool childcare and summer day camp and program discounts.

The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.