What are the responsibilities and job description for the Associate Executive Director - Member Experience position at YMCA?
Happy New Year! Consider a career move as an Associate Executive Director - Member Experience in Massachusetts at the MetroWest YMCA!
Job Description
The full time Associate Executive Director - Member Experience oversees the development and operations of various membership programs, including : Teens, member experience, family engagement, and business operations in accordance with the policies established by the Board of Directors, along with the mission and goals of the YMCA. Recruits, trains and supports assigned staff. Provides liaison support to committee(s) and advisory board(s). This position will play a key role in community and member relationships. Exempt annual salary range $75,000 - $80,000 depending upon experience and credentials! Competitive benefits! Equal Opportunity Employer.
OUR CULTURE :
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming : we are open to all. We are a place where you can belong and become. We are genuine : we value you and embrace your individuality. We are hopeful : we believe in you and your potential to become a catalyst in the world. We are nurturing : we support you in your journey to develop your full potential. We are determined : above all else, we are on a relentless quest to make our community stronger beginning with you!
Qualifications
1. Bachelor's degree in human services, social services, recreation, business or equivalent.
2. Five or more years of program management experience, preferably in a YMCA or other nonprofit agency. Proven track record of growing programs and participation.
3. Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fundraising.
4. Have the ability to handle multiple tasks at the same time.
5. Prefer knowledge of and previous experience with diverse populations.
6. Proven track record of developing authentic and deepened relationships with others.
7. Ability to establish and maintain collaborations with community organizations.
8. YMCA Team Leader or Multi-team Leader certification preferred.
9. CPR, O2 and First Aid certifications are required.
10. Individual must be physically capable to set up program equipment and have the ability to hear and see activities and problems as they occur.
Essential Functions
1. Develops, implements, and manages, in collaboration with the Branch Executive, all operations in membership experience, business operations, teens and family a goal of promoting program and membership growth for the YMCA. Executes strategies to ensure that members and program participants connect with one another and connect with the YMCA.
2. Provide direct program delivery as needed. To include : member appreciation, family events, childwatch, enrichment programming and building supervision.
3. Develops and controls department budgets related to the position.
4. Hires, trains, and supervises staff and volunteers in assigned areas. Facilitates communication and provides leadership. Models relationship-building skills (including Listen First) in all interactions.
5. Ensures a positive working and program environment emphasizing the YMCA's areas of focus and character values.
6. Operates and maintains a safe working environment to include program storage areas.
7. Provides leadership and support to the annual fundraising campaign and volunteer committees /
boards as assigned. Develops and maintains effective working relationships within the community.
8. Assures compliance with state and local regulations. Ensures that program standards are met and safety procedures are followed.
9. Ensures high quality member-focused programs through innovative program development, evaluations and ongoing training of staff.
10. Maintains accurate and to date records, files, and billing / collection procedures and provides data and reports as required for assigned programs. Responsible for processing refunds, credits and entering program table files.
11. Works cooperatively with the Building and Grounds Director to ensure the cleanliness and safety of all program and facility areas.
12. Develops and coordinates all necessary marketing and promotion for related programs and services. This may include but not be limited to timely and frequent news releases, school distributions, paid advertising and the design of brochures and flyers. Responsible for updating and managing program guide pages each session. These tasks will take place in collaboration with the Association Director of Marketing and Membership.
13. Maintains all certifications and training hours necessary for the position to include First Aid, CPR and O2 training.
14. Ensures proper building coverage is present for all program related functions in accordance with program needs. Act as the building professional on duty as needed.
15. Other duties as assigned.
Cause-Driven Leadership Competencies
YMCA COMPETENCIES (Multi-Team Leader) :
Mission Advancement : Reinforces the Ys values within the organization and the community. Effectively communicates the benefits and impact of the YMCAs efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources and support for all philanthropic endeavors.
Collaboration : Develops strategies to ensure staff and volunteers reflect the community. Builds
and nurtures strategic relationships to enhance support for the YMCA. Serves as a community
leader building collaborations based on trust and credibility to advance YMCA mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources
for the development of others.
Operational Effectiveness : Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures, investment policies and financial controls. Assigns clear accountability
and ensures continuous improvement.
Personal Growth : Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Required Certifications
1. Bachelor's degree in human services, social services, recreation, business or equivalent.
2. YMCA Team Leader or Multi-team Leader certification preferred.
3. CPR, O2 and First Aid certifications are required.
Ymca Careers
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