Case Manager - Youth Development Center

As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living, and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community.

Incumbent in this position, using a strength-based approach, assesses and develops an individualized integrated case plan in which to provide case management for young adults (18-24) to assist in the stabilization of healthy and safe living conditions. The incumbent in this position coordinates the operations of the agency’s Matt Kubancik Youth Development Center during operational hours in which young adults, ages 18-24, are utilizing the center. The incumbent provides direct supervision and coaching to program participants and the coordination and supervision of volunteers. The incumbent in this position is an integral member of a team of adults whose mission is to provide a safe and supportive environment for youth and young adults seeking one-time or on-going services.

QUALIFICATIONS & REQUIREMENTS:

• Master’s degree in Social Work preferred, can be substituted with Bachelor’s Degree in Social Work, Criminal Justice, Psychology or related field combined with three years’ experience with homeless
• Minimum of 2 years of case management experience or 3 years’ experience in counseling or crisis intervention.
• Available to work days and some evenings.
• Strong multi-tasking skills and time management.
• Ability to engage and communicate with different types of personalities.
• Well-established writing ability and interpersonal communication skills.

• Champions the program’s mission and core values and challenges young people to accept and demonstrate core values of honesty, respect, responsibility and caring.
• To provide immediate crisis intervention, mediation, and referral services to youth and young adults (18 – 24).
• Maintains an active caseload providing interventions as needed and within area of expertise and limits of credentials; assures procurement of additional services as needed.
• Ensures proper documentation and protection of confidential information about youth, services provided to youth and families, and contacts with other agency’s personnel about care of the youth.
• To provide case management and/or coordinate the provision of counseling, mediation, short-term conflict resolution, referrals and temporary overnight placement options for 18-24 year old homeless or at- risk of being homeless young adults.
• Assists in the development, implementation, and revision of individual self-sufficiency case plans.
• To work with our Basic Center, adult homeless shelters and community resources to access needed services.
• Oversee and coach volunteer team members and assure their safety.
• Manages emergency situations on a 24-hour on-call
• Oversees the development, coordination, and execution of programmatic activities in which to promote an environment for young adults to meet their basic needs while exploring opportunities to achieve social and educational goals.
• Conduct weekly process-oriented groups and life skills.
• Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature.
• Manage and collaborate with community systems to facilitate linkages, referrals, crisis management, advocacy and follow-up with the focus on attaining goals to reach self-sufficiency.
• Collaboratively work with housing specialists to find permanent housing options for program participants.
• Provide support through the crisis phone line and crisis walk-in services.
• Assists in transportation of youth and/or young adults.
• Maintain consistent and timely records, including relevant reports to meet funding and licensing requirements.
• Participate in the hiring process and orientation of new staff when appropriate.
• Participate in staff and program development.
• Maintains shared case management offices and rooms in a clean and orderly condition.
• Assures safety and security of youth in cooperation with volunteers and other staff.

PHYSICAL DEMANDS:

• 24-hour On-Call responsibilities
• Outdoor work, staff would be exposed to elements of weather, walking on uneven terrain and also have contact with homeless population (youth and adult).
• Walking, climbing, stooping, standing, kneeling, pushing, sitting, crouching, pulling, lifting 35lbs, carrying 35lbs
• Series of dissimilar operations
• Attention to detail