What are the responsibilities and job description for the Director, Development Services & Operations position at YMCA?
Director, Development Services & Operations
Employment Type : Full-Time
Job Category : Borough
Location : Manhattan, Association Office
Salary : $100,000 - $115,000 Annually
The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.
To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.
The YMCA of Greater New York is seeking a Director of Development Services & Operations who will serve as a senior member of the Fund Development leadership team and is responsible for providing management and oversight of a comprehensive development services and operations program at the YMCA.
This position ensures the effective implementation of a newly established donor recognition, stewardship, retention, and engagement program tailored to the needs of donors and prospects. The Director also oversees a team of two staff members, providing guidance, mentorship, and performance management to ensure the success of the department. Additionally, the role involves oversight of key development services and operations areas including prospect management and analysis; fundraising reporting, analysis, and metrics tracking; gift processing; data management (including Salesforce implementation); and general office administration.
The Director works collaboratively and in concert with colleagues across the institution. They align multiple internal resources across departments and with YMCA leadership, producing seamless donor and prospect experiences. They develop best-in-class donor services that elevate all philanthropy and engagement programs, enabling the YMCA to reach as many donors as possible with impactful and strategic engagement, recognition, and reporting.
Key Responsibilities :
- Donor Relations Program – 35%
Ensure the execution of donor benefits for each giving level as part of the newly established donor recognition program.
Master the Salesforce system, which will be fully implemented by summer 2025, and oversee the transition of all reporting and prospect management functions.
Oversee prospect wealth screening and data uploads into Salesforce, creating actionable plans based on findings.
Manage the Gift Processing Coordinator to ensure timely and accurate recording and acknowledgment of all gifts.
Create the annual Fund Development budget, including general expenses and event budgets.
Desired Skills & Experience :
Benefits :
The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and / or the number of hours scheduled to work.
How to Apply :
If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.
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Salary : $100,000 - $115,000
