Healthy Living Director - Huntington YMCA

Position Summary:

Under the supervision of the Associate/Executive Director or Senior Program Director, the Healthy Living Director’s primary responsibility is to drive a transformative and engaging experience in health in wellness at the branch. Healthy Living Director will have an explicit focus on engaging with members through/but not limited to the fitness centers, group exercise, aqua exercise, personal training and/or community and specialty health classes. This position, under the direction of the Associate/Executive Director or Senior Program Director, will require supervision of group exercise, personal trainers, and fitness floor staff. The position workflow will be determined by the individual branches' needs; however, it is recommended this position work 10-15 hours of direct service time working with members. This includes personal training, teaching group exercise or aqua exercise classes, teaching specialty health classes, or working the fitness floor.

Education/Experience:

Active, Nationally Accredited, Group Exercise and/or Personal Training Certification

Associate/Bachelor’s degree in exercise science, or a related field from an accredited college or university.

CPR/AED, First Aid, and Emergency Oxygen certifications

A minimum of 1-3 years’ experience in work relating to group exercise, personal and group training, paid or volunteer required.

Skills and Competencies:

Knowledge and experience of sales practices and overcoming objections

Excellent knowledge of computers, MS Office (Word and Excel), Adobe InDesign, and Internet Explorer. Ability to learn new software and search techniques quickly. Excellent keyboard skills.

Excellent written (spelling, punctuation and grammar) and verbal communication skills and communicating the value of belonging to the Y.

Strong interpersonal skills and the ability to work effectively as part of a team.

Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills.

Ability to learn quickly and adapt to changing environments.

Experience in developing highly engaging group exercise classes and offerings

Knowledge of best practices related to group exercise and general health and wellness

Ability to effectively motivate a team

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to physically and verbally interact with members and staff.

At times, be able to lift amounts up to 50 lbs.

Work Environment/Schedule:

• The noise level in the work environment is usually moderate.

• Some weekend and evening work is expected, with the flexibility needed to be available if needed for early mornings, evenings, weekends, and holidays.

Key Functions/Responsibilities:

In accordance with the policies, by-laws and constitution of the YMCA of Greater Boston, the Health and Wellness Director will support the successful execution of the YMCA of Greater Boston’s strategic imperatives to be a charity, partner, and employer of choice for years to come. The healthy living director will create a transformative Y Experience that builds loyal members, energizes employees and volunteers, inspires donors and stimulates growth and innovation.

The Healthy living director will drive success in the following areas of responsibility to support a strong Y Experience:

• Performance Achievement - Accountable for the performance of your branch Healthy Living Experience team. Directly responsible for hiring, coaching and managing all direct reports and ensuring compliance with association hiring practices for all positions within their organizational structure. Conducts annual meetings with staff to review performance against branch key performance metrics. This person can also work well with others and support career development aspirations.

• Customer Service and Experience - Create a welcoming environment for members, guiding them to appropriate equipment or programs and sharing expectations with members.

• Direct Service - Primary job responsibility to engage with members through the fitness centers, personal training, group training and teaching classes to assist members on their health journey. Building connections and communities to increase member retention and engagement.

• Group Exercise Enrollment, growth and experience - Work with Senior Association Director of Healthy Living to collect, track and assess key data to manage branch group exercise and aqua exercise offerings and schedules to maximize participation. Expectations around MotionVibe management. Includes regulating underperforming or over performing classes.

• Customer Service and Experience – Train, coach, conduct Reality Checks and hold staff accountable to exemplary service to members, program participants and their parents across all programs. Respond immediately to net-promoter feedback and concerns.

• Fiscal management - Develops an annual budget according to association instructions and ensures successful execution to the plan. Works with all direct reports to identify growth opportunities, forecasting monthly, and correcting financial deficiencies promptly.

• Operational Effectiveness - Ensures YMCA of Greater Boston’s standards of excellence around scheduling, cleanliness and safety are met. Communicate and elevate any safety concerns, facility or equipment maintenance issues to appropriate team members.

• Member Engagement - Leads branch team execute regular engagement events, in person and/or virtual. Utilize the YMCA of Greater Boston app, and wearables to increase participation and help members achieve their personal goals

• Marketing and Community Engagement - Represents and promotes Healthy Living Programs and Membership in the community and at events. Actively drives internal marketing efforts to promote group exercise, challenges in the app, and cross promotion of other programs through member interactions and communications.

• Collaboration - Work in a collaborative manner with other departments and association leadership.