Member Engagement Director

Are you passionate about providing a positive, professional, welcoming atmosphere and excellent customer service? Do you desire to serve others while demonstrating our YMCA Core Values of Caring, Honesty, Respect, and Responsibility? Are you innovative and forward-thinking when seeking new ways to serve the Community? If so, then we want you to be our next Member Engagement Director at the Trussville YMCA!

Position Overview:

The Member Engagement Director is responsible for driving membership growth and retention while enhancing the overall wellness experience at the YMCA. This role involves overseeing membership services to ensure a positive, professional atmosphere that promotes health, community engagement, and member satisfaction.

Key Responsibilities:

Membership Management:

• Develop and execute strategies for member recruitment, retention, and satisfaction.
• Create and maintain a member-focused culture, fostering relationship-building and problem-solving skills.
• Oversee membership registration processes, including phone, walk-in, and web-based systems, in coordination with marketing efforts.

Staff Management and Development:

• Recruit, train, and supervise staff and volunteers.
• Evaluate staff performance, provide ongoing training, and implement strategies to motivate and achieve departmental goals.

Budget and Financial Oversight:

• Participate in budget planning and management.
• Monitor and manage budgets, making adjustments as needed to address variances and achieve financial targets.

Operational Excellence:

• Ensure proper implementation and adherence to front desk procedures and business systems.
• Maintain high standards of cleanliness and upkeep for member spaces.
• Handle member complaints effectively, preserving dignity while reaching satisfactory solutions.

Community Engagement:

• Organize and participate in membership events at the YMCA and in the community.
• Build partnerships with community organizations to support health strategies and promote YMCA programs.

Data and Impact Measurement:

• Utilize data and feedback to drive improvements in membership programs.
• Measure program impact and effectiveness, making data-driven decisions to enhance member experiences.

Leadership and Collaboration:

• Serve as a member of the branch management team, contributing to overall branch success.
• Attend leadership meetings, board meetings, and other required activities.

Qualifications:

• Bachelor's degree in Health Science, Recreation, Business Administration, or a related field.
• Minimum of 2 years of experience in wellness programming, including staff management and budget oversight.
• Proven experience in membership management, including recruitment, retention, and customer service.
• Strong leadership, communication, and interpersonal skills.
• Proficiency with business software and member management systems (e.g., Daxko Operations Software).
• Ability to adapt to a fast-paced environment and manage multiple responsibilities effectively.

Physical Demands:

• Ability to lift and move up to 50 pounds.
• Regular use of a computer and ability to communicate via phone and smart devices.
• Ability to move around the work environment and perform tasks such as lifting, kneeling, and climbing.