What are the responsibilities and job description for the Membership Director position at YMCA?
This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Director will oversee the day-to-day operations of the Membership Services at the Bell Road YMCA by ensuring a welcoming environment for all.
OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
- Bachelor’s degree in a related field
- Minimum three years of YMCA experience or in a customer service field
- Strong Computer Skills
- Must be highly organized and detail oriented
- Experience in membership sales and/or marketing. Ability to develop both proven and innovative programs to achieve sales and service goals
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community while articulating the YMCA’s purpose and mission and demonstrating the YMCA’s character values
- Excellent cash handling skills
- Excellent human relation skills and an ability to maintain positive communication with staff and members
- Ability to address and make solid decisions in emergency situations
- High level of confidentiality
- Excellent verbal and written communication skills including telephone etiquette.
- Ability to respond to safety and emergency situations.
- Develop and achieve branch monthly sales goals for member growth and retention.
- Recruit, hire, train, supervise, develop, and schedule all employees within your department.
- Responsible for processing of all membership paperwork including applications, bank drafts, change forms, cancellations, NSF’s, refunds, renewals letters and expired credit card letters and filing.
- Work closely with the Branch Executive to develop and implement annual membership sales and service goals.
- Work with local business partners to grow the corporate membership program within the service area.
- Closely monitor monthly and annual membership statistics and produce reports needed for staff and volunteer boards and committees.
- Work directly with the Membership Cabinet and attend monthly meetings.
- Coordinates the monthly “Members Newsletter and quarterly “Member Appreciation Days” in conjunction with dates that work best for the branch.
- Coordinates the YMCA’s overall efforts to contact all new members and to get new members involved in programs, groups, clubs, events, etc.
- Play an active role in the annual campaign, recruiting campaigners and serving where needed on planning committees.
- Lead staff meetings to keep Member Services staff advised and informed of all membership & program offerings, class scheduling, membership changes, policies, etc.
- Develop your department’s annual budget; monitor and make adjustments as needed.
- Complete and approve payroll for your department as outlined in the payroll guidelines.
- Conduct annual performance reviews on all employees within your department.
- Perform other related duties as assigned by your supervisor.
Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.
Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.
Philanthropy: Secures resources and support to advance the Y’s work.
Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization.
Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.
Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.
Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.
Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment.
Fiscal Management: Manages the Y’s resources responsibly and sustains the Y’s nonprofit business model.
Functional Expertise: Executes superior technical skills for the role.
Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Y’s work and impact in the community.
Program/Project Management : Ensures program or project goals are met and intended impact occurs.
Developing Self & Others : Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.
- CPR/First Aid Certification within 30 days of hire months
- Child Abuse Prevention and Bloodborne Pathogens within 30 days of hire.
- Listen First Training
Equipment and Applications:
- Microsoft Office
- Membership Services Desk software (Daxko a plus)
- 0 Key Adding Machine
- Multiple Phone Line
- Copy machine & fax machine
Benefits Include:
- 12% retirement
- 403b optional retirement plan
- Generous PTO plan
- YMCA membership
- Health, Dental and Vision insurance
- Life insurance - 100% YMCA paid
- Employee discount
- Troy University Tuition Discount
- Professional development opportunities
