What are the responsibilities and job description for the Membership Services Lead/Front Desk- Downtown position at YMCA?
Are you highly skilled at providing excellent service and building relationships with others? Do you thrive in a dynamic and fun work environment? If so, we have an opening for a Membership Services Lead/Front Desk position at the Downtown YMCA. This full-time position requires work on the weekends, with more flexibility on the weekdays.
Responsibilities:
- Build relationships with members, helping them connect with each other and the YMCA
- Ensure the security of the facility by ensuring all member policies are met
- Conduct interviews and tours for prospective members, promoting and selling memberships
- Set up program registrations and accurately process financial transactions
- Resolve membership concerns and escalate unresolved issues to the supervisor
- Assist with training new front desk staff and promote teamwork within the team
- Maintain a neat and welcoming front entryway and desk environment
- May act as Manager on Duty when management staff is absent
- Support the overall functioning of the branch membership department
Qualifications:
- High school diploma required; associate or bachelor’s degree preferred
- Prior customer service or sales experience is required
- Proficiency in Windows-based systems, Microsoft Word, and Excel
Benefits:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401k with matching
- Employee discount
A BETTER US STARTS WITH U!
Imagine going to work knowing that what you do each day positively impacts people’s lives. We are seeking to add new members to our team who are motivated and committed to serving others. Whether you are experienced or not, we will provide the resources and training needed for you to grow and succeed. If you want more than just a job – if you’re looking to discover a sense of purpose and opportunities to contribute to the greater good – then the Y is the place for you. Join us!
Pay: Starting at $14 / hour
Benefits:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- 401(k) matching
- Employee discount
Job Type: fulltime
Schedule:
- Weekend availability
- Monday to Friday
Education: High school degree
Work location: On-site
Salary : $14
