Parking Lot Attendant, LA LEE

Position Summary:
Under the supervision of the Operations Director, the Parking Lot attendant is responsible for helping create a welcoming and safe parking experience for our members and provides excellent customer service to all members, escort members to their car and watch to ensure nothing happens to cars while on shift.

Essential Functions / Job Duties:
• Greets all members pleasantly and with courtesy, provide visitors with all directions.
• Develops and maintains positive working relationships with coworkers, members, and tenants of the family center.
• Manages all communication with members and escalates complex issues to the Operations Director, ensures a safe working area for all colleagues and members.
• Monitors member conduct and provides assistance to members.
• Reports any unsafe situations to supervisory staff immediately.
• Dresses appropriately and per uniform standards.
• Performs other duties as assigned.

YMCA COMPETENCIES (i.e. Leader, Team Leader, Multi-Team / Branch Leader):
Mission Advancement: Reinforces the Y’s values within the organization and the community. Effectively communicates the benefits and impact of the YMCA’s efforts for all stakeholders. Implements effective systems to develop volunteers at program and fundraising leadership levels.
Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures and financial controls. Assigns clear accountability and ensures continuous improvement.
Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications, Skills and Abilities / Position Requirements:
• Must be at least 18 years of age.
• Minimum of High School Diploma or GED equivalent.
• Customer Service experience
• Able to effectively communicate in English.
• Effective communication skills, both written and verbal.
• Able to work independently and with minimal supervision.
• Organized and detail oriented.
• Able to work nights and / or weekends, if needed.
• Bi-lingual (English & Spanish), a plus.

Position Profile (Ideal Candidate)
• Innate desire to help others.
• Responsive to the needs of others.
• Exceptional Customer Service skills outgoing and friendly personality.
• Being a Team Player

Work Environment:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Primary works outside of a family center – in a parking lot.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities. Being in good physical health with full range of body motion, including manual and finger dexterity and eye/hand coordination. May be required to stand for long periods of time. Requires corrected vision and hearing to normal range. Occasionally requires working under stressful conditions or working irregular hours. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Employment at the YMCA is at-will. It is purely voluntary, based upon the consent of both the Association and the staff members. No expressed or implied contractual rights should be inferred from this job description.

As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprinting background screening.

As a Drug-Free Workplace, all new hires must successfully complete a drug test. Please note Medical Marijuana cards do not exempt you from successfully passing your drug test.

The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.