What are the responsibilities and job description for the Client Success Manager / Technical Account Manager position at YMS Associates?
We are conducting a search for a Client Success Manager for our client, a well-established technology firm. Be a part of a dynamic, friendly, growth-oriented, and energetic work environment. A truly great company to work for with almost no turnover. Ample opportunities for career advancement and a generous salary and benefits package.
The candidate will be charged with advocating on behalf of clients during the service and consulting process, making certain that the details of their customer’s requirements have been satisfied during all stages of the relationship cycle as well as nurturing and maintaining long term client relationships. The Client Success Manager will be expected to foresee client needs in real time and serve as their liaison within the organization on their behalf. The firm is hired to get things done, the Client Success Manager will make sure those things get done. You will proactively visit and engage clients making certain that clients are satisfied with ongoing service and product.
Requirements.
-
A proven track record of building, enhancing and strengthening business client relationships.
-
Project Management skills (need not be with technical projects, however the ability to manage and follow through on the numerous tasks that comprise a project are essential for this role)
-
Superior listening, in addition to excellent written and verbal communication skills.
-
Very strong organization skills reflecting an ability to juggle multiple client interests spanning multiple projects that will vary in size, scope, and location.
-
A capacity to manage the details that might fall through the cracks of the primary provider's awareness, and an ability to follow up with the provider.
-
You need not be a technician however you must be very comfortable with various facets of technology (both hardware and software). A background in some area of business technology is strongly preferred.
-
If you are located beyond a normal commute from Brooklyn, you can work from home.