What are the responsibilities and job description for the Customer Care Center position at Yoakum National Bank?
We are seeking a member for our Customer Care Center for one of our 2 locations: Yoakum or San Antonio.
The Customer Care Center is responsible for answering incoming calls to the financial institution using the Care Values. Provide assistance to customer inquiries relating to accounts, services, and products. Requires an empathetic communicator who is able to evaluate the needs of customers and provide effective resolution. Recommend services and products to improve the customer experience.
Job Function:
- Answer incoming calls using the ‘Care Values’
- Provide support of products such as Online Banking, Mobile apps and other services
- Review daily reports and logs as assigned by supervisor
- Resolve customer issues in a timely manner
- Scan documentation and index accordingly to image system
Equipment / Software:
- Windows Computer
- Microsoft Word, Excel, and Outlook
- Polycom phone system
- Scanner/copier
Required skills:
- Team collaboration
- Analyze details to make a sound decision
- Excellent listening and very patient demeanor
- Ability to work in a fast-paced environment
- Time management
Education:
High School Diploma
Experience:
Customer Service: 2 years (Preferred)
Financial Services: 2 years (Preferred)
Benefits:
Yoakum National Bank is a competitive employer and provides many benefits from a choice of insurance coverages, Paid Time Off, company-matched 401k contributions.
Who we are:
Yoakum National Bank was chartered in 1890 and remains to this day a full-service, local financial institution, focused on providing banking services and personal loans to individuals and small business owners in Texas, especially in the Yoakum, Odessa/Midland, and Katy markets. We are in the growth mode and expect to be growing substantially in size, reach, and range of services over the next several years.
Yoakum National Bank conducts employment background checks that may be used for decisions related to employment with Yoakum National Bank. Standard background checks performed on final candidates include past employment verifications, criminal history checks on convictions, outstanding arrest warrants within the past seven years and a credit check. Additional background checks relevant to the role may include a motor vehicle registration check. Applicants must be currently authorized to work in the United States on a full-time basis.
