ob Title : ServiceNow Lead Technical Consultant
Location : Remote (Washington DC)
Duration : Contract
Job Description:
Hiring for a skilled ServiceNow Discovery Implementer and Admin to lead the design, implementation, and administration of ServiceNow Discovery, ensuring the accurate and automated population of the Configuration Management Database (CMDB). This role is crucial for managing discovery schedules, optimizing data collection, and collaborating with IT teams to maintain infrastructure visibility across on-premises and cloud environments. Additionally, the role will support IT Asset Management (ITAM) by ensuring asset data integrity, lifecycle tracking, and compliance with organizational standards.
Key Responsibilities
Discovery Implementation & Optimization
Plan, design, and deploy ServiceNow Discovery to automatically identify and map IT infrastructure components.
Develop and refine discovery patterns to collect accurate data from servers, network devices, and cloud resources.
Configure and manage discovery schedules to ensure timely and efficient data updates in the CMDB.
Integrate discovery results with ServiceNow ITSM, ITAM and ITOM processes, including Incident, Problem, and Change Management.
CMDB & IT Asset Management (ITAM) Administration
Monitor and manage CMDB health, ensuring data accuracy through automated discovery.
Identify and resolve data quality issues, enhancing asset visibility and lifecycle management.
Implement data cleansing and normalization procedures to maintain CMDB and ITAM integrity.
Collaborate with ITAM teams to ensure discovered assets are properly categorized, tracked, and aligned with procurement and financial records.
Credential & Security Management
Securely manage and distribute credentials required for discovery across various systems.
Implement access controls and best practices to protect sensitive credentials.
Troubleshooting & Support
Diagnose and resolve discovery errors related to patterns, credentials, and network connectivity.
Provide technical support and guidance to IT teams on discovery functionality and data interpretation.
Performance Tuning & Continuous Improvement
Analyze discovery performance metrics to optimize schedules and resource usage.
Continuously refine discovery processes to improve scalability and efficiency.
Required Skills & Experience:
Strong knowledge of ServiceNow Discovery, ITAM and CMDB administration.
Strong knowledge of Service ITAM.
Experience with scripting languages (JavaScript, PowerShell, or Python) for customizing discovery patterns.
Understanding of IT infrastructure, including servers, network devices, and cloud platforms.
Knowledge of IT asset lifecycle management and asset reconciliation processes
Familiarity with network protocols, authentication methods, and access controls.
Ability to analyze complex data and resolve data quality issues.
Excellent problem-solving, troubleshooting, and communication skills.
Preferred Certifications
ServiceNow Certified Implementation Specialist IT Operations Management (CIS-ITOM)
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist IT Asset Management (CIS-ITAM)
Thanks & Regards
Rushinga Reddy
Yochana Solutions Inc
(D) ||
(Fax)
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