What are the responsibilities and job description for the Desktop Support Technician position at Yochana?
Hi
This is Surya from Yochana IT Solutions. We have an Excellent Job Position for you Regarding your skills and Experience.
You can forward this opportunity to your friends or colleagues; so that we can help someone who may be desperately looking for opportunities. I sincerely appreciate your time.
Role – Desktop Support
Location: Boston MA
Note – Look for Candidate with exp. in Banking domain.
Responsibilities:
- Coordinator of the Windows 11 migration project, tracking progress of timelines, gathering of information, issues tracking, and risk mitigation to ensure a smooth transition.
- Work closely with IT teams, partners, and other business departments to ensure project and operational objectives are met
- Upgrade trader workstations from Windows 10 to Windows 11.
- Provide first-line technical support for the trading floor during the Windows 11 migration, responding promptly to requests and issues.
- Troubleshoot Bloomberg, Refinitiv, and other market data products.
- Collaborate with other IT teams to ensure seamless integration and support for trading applications.
Qualifications:
- Experience in a similar role, preferably within the financial sector.
- Proficiency with Windows 10 and 11, Office applications (Word, Excel, PowerPoint, Outlook, etc.), SharePoint, and Teams.
- Basic understanding of IT infrastructure components such as Active Directory and printers.
- Basic troubleshooting skillset for Bloomberg, Refinitiv, 0365 and other market data-related applications.
- Knowledge of Intune, Microsoft Autopilot, On Prem AD and Azure AD.
- Extensive experience in troubleshooting and supporting Windows 10/11 operating systems.
- Proficiency with endpoint management tools such as Microsoft SCCM, MDT.
- Strong knowledge of endpoint security best practices and implementation.
- In-depth understanding of Active Directory, Group Policies, Networking, and Endpoint Security.
- Experience with PowerShell and command-line scripts.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication skills, both written and verbal.
