What are the responsibilities and job description for the Information Technology Support Specialist position at Yochana?
· Dealing with hardware and application support queries and issues reported to the
support desk and escalated to the Desktop Support Engineers
· Use diagnostic tools to troubleshoot problems associated with network
· Connectivity, and workstation hardware/software
· Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Software
· Installing Printer drivers, IP Printing/Cloud Printing
· OneDrive Setup and migrations w/ OneNote Cloud Sharing
· Attempt Data Recovery on failed systems
· Troubleshoot Encryption issues
· Troubleshoot Password issues
·· Windows LAN / WAN connectivity troubleshooting
· Ready and assist with video conferencing equipment
· Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
· Take ownership and responsibility of queries, issues and problems assigned to
· the Desktop Support Engineers
· Escalate issues and involve experts wherever required in order to resolve issues
· as quickly as possible.
· Ability to maintain composure with challenging customers
· Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)
· Setup and troubleshoot
