What are the responsibilities and job description for the Information Technology Support Specialist position at Yochana?
- Responsibilities
- Good in Data Analysis & Reporting using MS Office and ITSM tools
- Coordinate desktop changes to avoid deployment collisions.
- Prepare requests for rollout
- Prioritize change requests
- Create rollout plans for changes requests
- Coordinate implementation process
- Keep track of request and make sure they are implemented as planned
- Participate in incident handling concerning desktop changes.
- Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
- Microsoft environment knowledge (desktop & server).
- Have good technical understanding of the products building up a desktop service.
- Experience from the desktop environment.
- Understanding and experience of change management process.
- Technical Requirements
- · Phone support experience necessary.
- · Technical Service desk or technical call center experience is necessary.
- · Disciplined, systematic problem solving skills required.
- · Windows Operating systems
- · Clients: Windows XP, Windows 10
- · Servers: Windows 2008/2012/2016
- · Knowledge of Active Directory
- · ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center
