Boutique Fitness Studio Manager

OVERVIEW

We are a national leader in the boutique fitness industry seeking a qualified Studio Manager for a studio opening in the rapidly growing community of Lakewood Ranch located in Sarasota, Florida. As Studio Manager, your primary focus is people – delivering an exceptional member experience and supporting an enthusiastic and cohesive team of staff and instructors. You will also be responsible for achieving studio sales goals, overseeing operations and following brand standards, policies and practices for our luxury fitness brand. This is the perfect opportunity to interact with clients and team daily to create an energizing, empowering and fun community!

The ideal candidate will have a passion for fitness and an understanding of the boutique fitness environment. They will be sales-driven, personable, efficient and an excellent team leader.

RESPONSIBILITIES

Sales

Achieve studio profitability and growth targets through strategic, relationship-based selling

· Generate new customer prospects for the studio through referrals, business to business networking, and events

· Lead the sales process achieving high-quality relationship-based sales and role-modeling effective selling to staff

· Manage and grow all revenue streams including Memberships, Retail, Private/Group Training

Marketing

Create and execute ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, loyalty and retention

· Develop and execute grassroots marketing partnerships and events on a weekly basis to drive new guest traffic

· Represent the brand at local networking / community / promotional events

· Keep social media current and fresh to increase event participation and social media engagement with members and potential members

· Carefully track outcomes of marketing efforts to inform future marketing and promotions

Member Experience

Provide the highest quality membership experience leading to high customer satisfaction and loyalty

· Create a welcoming and positive atmosphere, ensuring all staff provide superior customer service and all members enjoy a high-quality in studio experience

· Handle members’ concerns in a professional and objective manner with the goal of resolution

· Design activities to promote member engagement and retention

· Monitor and implement strategies/tactics to minimize member attrition

Management and Operations

Ensure day-to-day operations of the studio run smoothly

· Lead by example. Lead, manage and hold team members accountable.

· Hire, train and oversee all team member performance and company compliance, including employee handbook, teaching requirements, operating standards

· Maintain top-notch cleanliness, appearance and organization of the studio

· Ensure all supplies, marketing materials, and retail are stocked and organized

· Coordinate repairs and maintenance of the studio and technology services

· Work closely with Studio Owner and National Sales Director to ensure health and profitability of Studio

· Participate in relevant Studio, Regional and Company-wide meetings and trainings

· Other duties as appropriate

QUALIFICATIONS / REQUIREMENTS:

Job Requirements

To perform this job successfully, candidates should meet the following minimum requirements and qualifications.

· Passionate. Clear love for a healthy lifestyle, positive energy and building community.

· 2 year proven success in lead generation and consumer sales, preference given to fitness membership sales experience

· Ability to manage and drive multiple revenue streams: membership, retail and training

· Experience leading/managing a team of employees

· Self-motivated and takes initiative to strategize, plan, communicate and execute monthly studio sales game plan

· Knowledgeable in social media platforms and eager to engage

· Must have outstanding experience delivering high-quality customer service, excellent interpersonal and communication skills – both verbal and written

· Highly organized, detail-oriented, and agile with the ability to handle multiple tasks and meet timelines in a changing environment

· Trustworthy and able to handle confidential information

· Experience with ClubReady, Canva, Facebook, Instagram, Google Apps, Excel desired but not required

Physical Requirements

The physical demands described her are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Employee must be able to work hours that may exceed 8 hours per day and/or 40 hours per week, including nights and weekends, especially during peak activity periods
• May be required to sit or stand for up to four hours at a time; may be required to reach with hands and arms; must be able to bend, lift, kneel, and drive a car; may be asked to occasionally lift up to 30 pounds.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception, and the ability to adjust and focus
• Must be able to hear effectively in person and via telephone

YogaSix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, YogaSix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

COMPANY PERKS

· Competitive annual salary, based on experience and performance

· Bonus opportunity, based on performance

· Complimentary Unlimited Studio Membership and XPLUS on demand Membership during active employment

· Complimentary Unlimited Studio Membership for one additional immediate family member

· Employee Retail Discount

· Passionate, collaborative work environment

If you have a passion for fitness – mind and body – and are as thrilled as we are to bring a full-sensory modern yoga experience that is ENERGIZING, EMPOWERING, FUN and ACCESSIBLE TO ALL to the community, we at YogaSix want to hear from YOU!

Job Type: Full-time

Pay: $42,000.00 - $62,000.00 per year

Shift:

• Day shift
• Evening shift
• Morning shift

Application Question(s):

• One of your new employees often gets flustered when customers are angry. You've tried giving her advice, but she isn't improving.

What would you do?
A. Have her role-play angry customer scenarios with a senior employee
B. Ask a senior employee to watch her performance and give her feedback
C. Instruct her to transfer angry customers to more experienced employees
D. Suggest that she review the training manual more thoroughly
E. Closely monitor her performance and intervene to take calls when needed

• A prospective client tells you she has used your main competitor for 10 years and likes their product.

What would you do?
A. Ask what she would change about your competitor’s product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor’s drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

Experience:

• Social media management: 1 year (Required)
• Sales: 2 years (Required)
• Customer service: 2 years (Required)
• Team management: 2 years (Required)

Ability to Relocate:

• Sarasota, FL 34240: Relocate before starting work (Required)

Work Location: In person

Salary : $42,000 - $62,000