Front Desk Representative

POSITION:

The Wellness Advisor is most often the first and last point of contact for current students as well prospective students. The best Wellness Advisors are friendly, outgoing and CURIOUS individuals who are dedicated to learning about the students’ that the studio serves. This curiosity allows them the ability to make expert format, membership/package, and retail recommendations based on the student’s goals. Additionally, they ensure the studio is a clean and inviting space.

DUTIES:

• New Member Acquisition and Retention: A successful studio depends on supporting prospective students through the following life cycle:
• Booking Appointments
• Contacting leads in a timely manner to establish relationship and get them booked in for a class experience, achieving a daily, weekly, and monthly quota
• Studio Tours & Education
• Be knowledgeable about products, programs and pricing
• Conduct studio tours with new prospects to build rapport to facilitate sales
• Membership Sales
• A studio (yes, even a yoga studio) is a business. Following a successful initial class experience, Wellness Advisors present the best membership or class package option based on the student’s goals
• Meet and exceed sales goals as established by the General Manager
• Retention
• Ensure new members are onboarded properly
• Assists with maintaining a clean, safe and inviting environment
• Studio Operations & Promotion
• Assists with maintaining a clean, safe and inviting environment
• Participate in grassroots/community events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio

COMPENSATION & PERKS:

• This part-time position offers a competitive hourly wage with a consistent, recurring schedule, and opportunity to pick up additional shifts
• Bonus and/or commission opportunities based on performance
• Discounts on Teacher Training programs
• Retail discount
• Free studio membership
• Opportunity for growth within the studios including additional sales and management positions

JOB REQUIREMENTS:

• Communication & People Skills
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to work harmoniously with co-workers, clients and the general public
• Strong customer service skills
• Strong phone skills
• Driven & Eager to Learn
• Goal-oriented with an ability to achieve sales targets
• Ability to learn and use the studio software system
• Must have proficient computer skills
• Daily and/or occasional travel may be required
• Attend special events and trainings as needed
• Critical Thinking
• Ability to excel in a fast changing, diverse environment, using sound judgment

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job
• May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. This job requires the person to climb up and down flights of stairs as elevators are not present at all locations. May be asked to occasionally lift up to 30 pounds.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus
• Must be able to effectively hear in person and via telephone

SKILLS YOU WILL LEARN:

Successful Wellness Advisors develop a broad and marketable skill set through their time in this role that are transferable throughout the boutique fitness space, as well as many industries outside of the fitness industry. Wellness Advisors are able to promote their sales skills, impact in marketing and the lead generation process, operations, and client care. This is an excellent position if your goal is to ultimately manage a boutique fitness space, or to develop these skills to be applied in other industries

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 10 – 15 per week

Benefits:

• Employee discount
• Flexible schedule