What are the responsibilities and job description for the Studio Manager position at YogaSix?
The Studio Manager is responsible for overseeing the studio to ensure it is well-maintained and that customer service standards are upheld to YogaSix standards. He/she will oversee all aspects of studio functionality including Sales and Operations as well as the direct supervision of Wellness Advisors and Teachers. He/she must be team-oriented and have a drive and passion for sales and service.
REQUIREMENTS:
- 2 years of retail/service sales or fitness sales experience
- Experience supervising people successfully
- Proven experience in generating and following up on leads
- Confident in generating personal sales and training Wellness Advisors in sales
- Ability to manage and drive all revenue streams: memberships, retail, and teacher training
- Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
- Strong customer service skills
- Ability to excel in a fast changing, diverse environment
- Ability to recognize areas of improvement and make changes using good judgement
- Solid writing and grammar skills
- Highly organized, proficient in data management, ability to prioritize and meet deadlines
- Professional, punctual, reliable and neat
- Strong attention to detail and accuracy
- Trustworthy and ability to handle confidential information
- Ability to work harmoniously with co-workers, clients and the general public
- Ability to stay calm at all times and act respectfully and professionally
- Proficient with PC/Mac computers and Studio or gym software
DUTIES:
- Lead Generation, Membership Sales and Retention
- Manage and grow all revenue streams including Memberships, Retail and Teacher Training
- Manage studio budget, spending, and reporting
- Create and execute ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
- Schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic
- Work with Studio Owner and Director of Education to optimize class schedule on an ongoing basis
- Recruit, hire, train, supervise, coach, mentor all studio staff
- Recruit, hire, onboard, coordinate training, and terminate Teachers (with support of lead teacher)
- Manage maintenance issues, inventory and cleaning
- Participate in studio, regional and company-wide meetings and trainings as needed
- Work closely with Studio Owner and National Sales Director to ensure health and profitability of the studio
- Social media management
COMPENSATION & BENEFITS:
- This position offers a competitive base salary based on experience & performance
- Commission paid on sales
- Opportunity to bonus, based on performance
