Wellness Advisor

Job description

DESCRIPTION

Job Title: Wellness Advisor

Reports to: General Manager

COMPANY OVERVIEW:

YogaSix Santa Rosa is committed to helping our community live their best lives through accessible yoga classes. We believe everyone deserves the mind-body experience of fitness, creating better health with a focus on core strength, stability and balance. We offer a variety of different class types designed to accommodate students of all levels in a way that is empowering, energizing, and fun. Our methodologies provide a consistent but creative experience for each class type, every time. YogaSix was established in 2012 and is the fastest growing boutique yoga company with over 630 licensed locations across the globe.

STUDIO ADDRESS: 368 Coddingtown Center, Santa Rosa, CA 95401

INSTAGRAM: @yogasix_santarosa

POSITION:

The successful candidate will assist the General Manager with new membership sales, studio operations and cleaning, and membership retention. The Fitness Sales Associate provides superior customer service while assisting new and current students in class selections, answering membership questions, and handling merchandise purchases. In addition to strong customer service skills, they must have knowledge of basic computer functions, be able to communicate in an effective and efficient way, be team-oriented, and have a drive and passion for sales and service. We expect our team to be excited about meeting and greeting our customers and be part of building a strong community.

JOB REQUIREMENTS:

· Excellent sales, communication, and customer service skills

· Goal-oriented with an ability to achieve sales targets

· Strong customer service skills

· Ability to learn and use the Club Ready software system

· Must be fluent in English and have excellent communication skills via in person, phone and email

· Must be able to work under pressure and meet tight deadlines

· Must have proficient computer skills

· Attend special events and trainings as needed

· Part time

RESPONSIBILITIES:

Sales

o Execute sales process of lead generation, follow up, and closing the sale.

o Meet and exceed sales goals as established by the General Manager.

o Build relationships and understand a prospect’s fitness goals, and present available services to help them achieve goals.

o Conduct studio tours with prospects to build rapport to facilitate sales; book appointments for and follow up after initial class visits.

o Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio.

o Develop selling skills by participating in training and company meetings.

o Be knowledgeable about all products, programs and pricing.

o Sell retail items and answer questions about brands.

Membership Retention

o Assist members with in-person and phone inquiries regarding membership policies.

o Greet members and visitors warmly and make them feel welcome in the studio.

Club Operations

o Maintain a clean and safe studio during each shift by assisting with cleaning tasks as directed by General Manager or Company policies.

o Follow all procedures established by the Company to operate the studio in accordance with government health directives and guidelines.

• Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.

• Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.

• Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.

• Perform additional duties as assigned by the General Manager or Company Management.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and /or Experience

• 2 years of retail/fitness sales experience

Required Technical / Other Skills and Abilities

• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
• Strong customer service skills
• Solid writing and grammar skills
• Competitive and likes to win
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
• Proficient with computers, studio software and social platforms

COMPENSATION & PERKS:

• offers a competitive base rate
• opportunity for bonuses
• huge opportunities for growth within the studio including sales and management positions
• complementary fitness membership
• employee retail discounts

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Schedule:

• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Work Location: In person

Salary : $18 - $22