What are the responsibilities and job description for the YOMO Lead position at Yogurt Mountain, LLC?
The Yogurt Mountain Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience.
- Greet all guests in a smiling, friendly manner, and provide a fast and friendly guest experience
- Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards
- Maintain a clean and stocked yogurt and seating area
- Assist other team members with shift duties and store procedures
- Must comply and ensure compliance of Food and Safety requirements
- Responsible for supervision of team members and checklist execution during assigned shifts
- Provide follow-up to the Yogurt Mountain Store Manager on Team Member performance
- Assists in training and development of new and existing Team Members
- Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Store Manager
- Responsible for all cash transactions
- Must be able to work a flexible schedule, up to 40 hours per week
Operational Responsibilities
- Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain policies and procedures
- Monitor the quality of the products served, as well as the quality of customer service
- Maintain store standards to comply with policies, directives, and local Health Department codes
- Ensure that all customers are greeted, invited back, and satisfied with their purchases
- Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily
Qualifications and Education Requirements
- 18 years of age or older
- Positive background check
- Excellent leadership, supervisory, communication, and organizational skills
- Proven ability to train, develop and motivate associates
- Professional appearance
- Management experience in food service industry a plus
Physical and Environmental Requirements
- Standing for up to 8 – 10 hours
- Lifting up to 40 pounds with or without assistance
- Speaking, hearing, bending, reaching, stooping, climbing
- Ability to climb via step stool or ladder
