What are the responsibilities and job description for the Field Service Engineer II position at Yoh, A Day & Zimmermann Company?
Field Service Engineer II
SUMMARY
Install and service Murata Machine Tools products. Assist sales personnel and train customer personnel. Cross-train on both Metal Forming and Metal Cutting products as assigned for best overall Customer Service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Install Murata Machine Tools products :
a. Install and demonstrate new machines in customer plants, including electrical or mechanical check-outs, set up, tooling, operation and programming.
b. Prepare and submit demonstration reports accurately and promptly.
2. Service Murata Machine Tools products :
a. Perform basic electrical / electronic, or mechanical, or hydraulic problem diagnosis and repair in customer's plants during warranty period.
b. Cross-train on mechanical, electrical & electronic maintenance.
c. Advise and assist customers with most operations and programming problems during warranty period.
d. Perform most maintenance work and provide basic assistance needed by customer following warranty period.
e. Advise and assist in selection and ordering of tools and repair parts.
f. Prepare and submit service time and expense reports accurately and promptly.
3. Upgrade personal capability and train customer personnel :
a. Assist Field Service Engineer I with various assignments to receive necessary on-the-job training.
b. Receive additional training on Murata Machine Tools products by
l. Attending schools, seminars, and conferences
2. Taking recommended training courses
c. Train customer personnel in processing, tooling, operating, and servicing of Murata Machine Tools products.
4. Assist Sales Personnel :
a. Recommend machine tools and accessory equipment to potential buyers
b. Report sales opportunities
c. Assist and advise in matters involving machine application, tooling, and estimating
d. Maintain favorable customer relationships
Qualifications
- Understanding of mechanical, hydraulic, and laser systems
- Knowledge of CNC equipment (FANUC a plus)
- Machine tool experience
- Several years of technical or military training in electronics
- Professional approach to solving problems
- Desire to understand customer needs
- Ability to travel up to 95% domestic and international.
EDUCATION and / or EXPERIENCE
Associate degree in related field or other engineering discipline preferred. Technical School or Military Certification is acceptable. Minimum of 4-8 years of machine tools maintenance or related experience and / or training; or equivalent combination of education and experience.
Estimated Min Rate : $46592.00
Estimated Max Rate : $66560.00
Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Salary : $66,560
