Vet Tech Services Specialist

Veterinary Product and Compliance Specialist

Boehringer Ingelheim ID # 35519342

St Joseph, MO or Duluth, GA- HYBRID (on site 2-3 days per week)

12 month W2 contract (with option to extend)

Pay rate : $20-25 / hour - Depending on Education and Experience

Summary :

Addresses and responds to all product inquiries, complaints, and suspected adverse events in a timely and appropriate manner and in compliance with US regulations (FDA, USDA, EPA), relevant GMPs, policies and procedures for the capture, maintenance and reporting of adverse events and product quality complaints.

Responsibilities :

• Receive all product inquiries, complaints, and suspected adverse events that may arise by usage of or experience with BIVI products. Communication may be received from (but are not limited to) veterinarians, veterinary technicians and other veterinary support staff, consumers (pet owners), BIVI sales personnel, distributor sales representatives, or other BIVI personnel. The major form of communication is via telephone but may include email and hand delivered mail.
• Provide information and support as requested in the following areas : proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.
• Maintain a high level of technical and clinical expertise related to BIVI products. Constantly upgrade technical expertise by reading journals and attending scientific seminars.
• Document all communications within the BIVI Validated Database (PVWorks) in accordance with BIVI SOPs and all compliance / GMP requirements, and assess and implement appropriate responses and procedures.
• Ensure timely and accurate communication and adherence to all BIVI SOPs , including escalating calls to Technical Services Veterinarians as needed.
• Constantly upgrade technical expertise by reading journals and attending scientific seminars.
• Support external and internal sales representatives as needed by providing technical support, answering client inquiries and attending and working at veterinary conferences.
• Must be able to understand and apply relevant GMPs and have an understanding of pharmacovigilance and complaint handling Compliance requirements.

Skills or Requirements :

This position requires someone with a strong customer service background and a commitment to excellence. This position must understand the balance of providing customer service in a regulatory compliance environment to ensure strict adherence to all principles of good product stewardship in an effort to maximize product sales.

Education / Experience :

What’s In It For You?

We welcome you to be a part of one of the largest global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you.

Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

Salary : $20 - $25