What are the responsibilities and job description for the Hospitality Lead position at Yoh Services LLC?
Hospitality Lead - Food Services
Location: Bethlehem, PA
Type: Fulltime
Hours: 7:00am - 4:00pm
Salary: $80,000 - $95,000 10% Bonus
DESCRIPTION:
Are you passionate about delivering exceptional service to customers?
Do you have experience in various hospitality services? If so, we are seeking a Hospitality Lead who will be responsible for all cafeteria and coffee bar functions, ensuring top-notch service to our colleagues and guests.
This role reports to the Head of Facilities & Hospitality Management and has supervisory responsibility for third-party service providers who deliver hospitality services. You will oversee and directly manage all day-to-day culinary operations in partnership with 3rd party food services providers who perform breakfast, lunch, catering, and coffee services in offices including Bethlehem (PA), New York City, Holmdel (NJ), Pittsfield (MA), Boston (MA), and Stamford (CT) ( other locations as required).
Key Qualifications:
• A leader who strives for superior products and customer service, demonstrating self-awareness and embracing feedback while effectively leading cross-functional teams of Company Colleagues and third-party providers to deliver exceptional outcomes.
• Bachelor's degree is preferred, or equivalent professional experience.
• At least 3 years of supervisory experience in the food service industry, preferably in a management role. Driver's License and car available to travel to other locations.
• Experience managing 3rd party food vendors, knowledge of contracts and SLA's.
• People management experience is preferred.
• Knowledge of food safety requirements, compliance, and regulatory rules.
• Strong Microsoft Word, Excel, PowerPoint skills.
• Strong communication skills.
• SERV Safe or Department of Health certification a plus.
• Must be knowledgeable on HACCP controls along with proper storage and use of food supplies.
• Monitor compliance with health and fire regulations regarding food preparation and service.
• Exceptional business etiquette and client relations.
• Ability to multi-task as well as stay on task and concentrate with constant interruptions.
• Experience in food purchasing, food costs, and inventory control.
• Ability to create budgets, flash reports, financial targets, and forecasts.
• Excellent communication and customer service skills.
• Strong interpersonal and relationship management skills to work and interact with colleagues at all levels.
• Ability to see the fine details as well as the big picture-detail oriented.
• Flexible attitude with problem-solving ability - i.e., thinking on your feet.
• Ability to lead and participate within cross-functional project team(s) to deliver integrated solutions to drive business results (i.e., Facilities teams, workplace strategy team, HR).
• Strong knowledge of industry trends, food ordering process, menu creation, budget management, customer service, and vendor management.
Responsibilities:
• Manage multiple vendors to ensure a seamless operation for food service delivery in all facets of the business: hospitality, menu creation, server cafeteria setup, safety, quality, speed, guest satisfaction, staffing, marketing, customer engagement, and cleanliness.
• Host quarterly business reviews with key 3rd party vendors and ensure food vendors' adherence to all contracts and SLA's.
• Partner and create innovative programs and promotions that drive increased guest patronage.
• Manage financial budgeting and tracking of food and service spend to ensure alignment.
• Implement and conduct safety, sanitation, and maintenance programs.
• Maintain excellent relationships with colleagues and address and escalate issues immediately.
• Evaluate quality and pricing of current services and identify areas which are underperforming or should be changed. Propose ways to improve those areas.
• Coordinate with the onsite Facilities Lead to ensure recycling, composting, and other initiatives are implemented, tracked, and adhered to.
• Partner with Facilities Managers to ensure required maintenance work is scheduled and requirements are met. Travel between office locations as needed to ensure day-to-day services are being delivered at high levels and to lead/support event planning activities.
• Assist with planning onsite events, developing menus as well as being present during large/key events to ensure they are successful.
• Maintains and builds business metrics ad hoc reporting, KPI management, financial analysis. Analyze and create trends for financial data and the administration of accounts payable functions.
• Meet with employees, create and analyze surveys, report and implement changes as needed.
• Explore seasonal and wellness-driven food trends for on-demand presentation to management.
• Is knowledgeable on HACCP controls along with proper storage and use of food-related supplies.
• Support Company Head of Hospitality with company-wide meetings and high-level events.
• Creates and supports menus and services for complementary meals, dining menus, and pantries.
Location: Bethlehem, PA
Type: Fulltime
Hours: 7:00am - 4:00pm
Salary: $80,000 - $95,000 10% Bonus
DESCRIPTION:
Are you passionate about delivering exceptional service to customers?
Do you have experience in various hospitality services? If so, we are seeking a Hospitality Lead who will be responsible for all cafeteria and coffee bar functions, ensuring top-notch service to our colleagues and guests.
This role reports to the Head of Facilities & Hospitality Management and has supervisory responsibility for third-party service providers who deliver hospitality services. You will oversee and directly manage all day-to-day culinary operations in partnership with 3rd party food services providers who perform breakfast, lunch, catering, and coffee services in offices including Bethlehem (PA), New York City, Holmdel (NJ), Pittsfield (MA), Boston (MA), and Stamford (CT) ( other locations as required).
Key Qualifications:
• A leader who strives for superior products and customer service, demonstrating self-awareness and embracing feedback while effectively leading cross-functional teams of Company Colleagues and third-party providers to deliver exceptional outcomes.
• Bachelor's degree is preferred, or equivalent professional experience.
• At least 3 years of supervisory experience in the food service industry, preferably in a management role. Driver's License and car available to travel to other locations.
• Experience managing 3rd party food vendors, knowledge of contracts and SLA's.
• People management experience is preferred.
• Knowledge of food safety requirements, compliance, and regulatory rules.
• Strong Microsoft Word, Excel, PowerPoint skills.
• Strong communication skills.
• SERV Safe or Department of Health certification a plus.
• Must be knowledgeable on HACCP controls along with proper storage and use of food supplies.
• Monitor compliance with health and fire regulations regarding food preparation and service.
• Exceptional business etiquette and client relations.
• Ability to multi-task as well as stay on task and concentrate with constant interruptions.
• Experience in food purchasing, food costs, and inventory control.
• Ability to create budgets, flash reports, financial targets, and forecasts.
• Excellent communication and customer service skills.
• Strong interpersonal and relationship management skills to work and interact with colleagues at all levels.
• Ability to see the fine details as well as the big picture-detail oriented.
• Flexible attitude with problem-solving ability - i.e., thinking on your feet.
• Ability to lead and participate within cross-functional project team(s) to deliver integrated solutions to drive business results (i.e., Facilities teams, workplace strategy team, HR).
• Strong knowledge of industry trends, food ordering process, menu creation, budget management, customer service, and vendor management.
Responsibilities:
• Manage multiple vendors to ensure a seamless operation for food service delivery in all facets of the business: hospitality, menu creation, server cafeteria setup, safety, quality, speed, guest satisfaction, staffing, marketing, customer engagement, and cleanliness.
• Host quarterly business reviews with key 3rd party vendors and ensure food vendors' adherence to all contracts and SLA's.
• Partner and create innovative programs and promotions that drive increased guest patronage.
• Manage financial budgeting and tracking of food and service spend to ensure alignment.
• Implement and conduct safety, sanitation, and maintenance programs.
• Maintain excellent relationships with colleagues and address and escalate issues immediately.
• Evaluate quality and pricing of current services and identify areas which are underperforming or should be changed. Propose ways to improve those areas.
• Coordinate with the onsite Facilities Lead to ensure recycling, composting, and other initiatives are implemented, tracked, and adhered to.
• Partner with Facilities Managers to ensure required maintenance work is scheduled and requirements are met. Travel between office locations as needed to ensure day-to-day services are being delivered at high levels and to lead/support event planning activities.
• Assist with planning onsite events, developing menus as well as being present during large/key events to ensure they are successful.
• Maintains and builds business metrics ad hoc reporting, KPI management, financial analysis. Analyze and create trends for financial data and the administration of accounts payable functions.
• Meet with employees, create and analyze surveys, report and implement changes as needed.
• Explore seasonal and wellness-driven food trends for on-demand presentation to management.
• Is knowledgeable on HACCP controls along with proper storage and use of food-related supplies.
• Support Company Head of Hospitality with company-wide meetings and high-level events.
• Creates and supports menus and services for complementary meals, dining menus, and pantries.
Salary : $80,000 - $95,000
