What are the responsibilities and job description for the Customer Care Project Administrator position at Yoh?
Customer Care Project Administrator
Category :
Project & Program Management
Employment Type : Contract
Reference : BH-381579
Customer Care Project Administrator
Location : Ridgefield Park, NJ
Schedule : Fully onsite
Rate : $28.00 - $34.00 / hr
Description :
The primary objective of this position is to support the Company's Customer Care CE Operation Project / Program Management activities including project plan creation, resource planning, and project status monitoring & reporting. The goal of the Project / Program Manager is to support on-time, in-scope / budget projects. In order to achieve the highest project performance, the person in this position is expected to maintain effective communication with key stakeholders and leaders within the division and cross-divisionally where applicable. Also, require advanced PowerPoint skills with capability of storytelling visually.
Qualifications :
- 4 years' experience
- Customer Care" and Business Operations background with strong Project administration (customer care knowledge and culture experience i.e. healthcare industry)
- Liaison between all parties and stakeholder
- Hands-on training - understands how to follow-up on project action items with internal and external parties
- Traction and execution of project action items
- Consumer electronics operations industry experience
- Internal communications experience
- Strong PowerPoint experience for documenting tests and projects
- Excel experience to identifying data anomalies (not Excel expert but some experience)
- Tech savvy & have attention to detail - will do regular reporting of insights to leadership
- Business Operations & Customer Care centric mindset / experience (preferred industries are customer experience driven industries such as Healthcare for example); looking for some type of change management / transformation project experience
- Must be able to drive their own process - design processes and planning of projects while identifying gaps; projects are fast-moving so they must be able to work with ambiguity & pace of the environment
Responsibilities :
Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit
to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Salary : $28 - $34
