What are the responsibilities and job description for the Customer Care Representative I position at Yoh?

Customer Care Representative I

Category :

Administration & Office Support

Employment Type : Contract

Reference : BH-381394

Yoh has a contract opportunity for a Customer Care Representative

role with our client in the medical industry for an opportunity located in Lenexa, KS.

4-Month contact with the possibility of extension
Pay Rate : $17.75 / hr
Onsite (Monday- Friday 8 : 00 PM - 4 : 30 AM)

Overview :

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine

complexity, while utilizing multiple customer communication channels, which may include voice, mail,

email, chat, AI related inquiries, etc.

Position Requirements :

Supports assigned client group(s) performing routine complexity health related customer excellence activities.

Typically makes routine outbound, health related customer calls following set scripts, procedures.

Maintains complete customer / patient confidentiality for all health, personal and other customer information.

Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.

Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.

Supports all client group(s) based on business needs.

Handle incoming client inquiries, evaluation of protocol and take appropriate course of action.

Adhere to all SOP protocols as defined and applicable.

Interface with clients as necessary in a professional and courteous manner; while resolving issues in a timely manner.

Preparing, sending and retrieving collector certification statements.

Maintain confidentiality of reports, correspondence, etc.

Leverage cross-functional relationship to provide feedback to other testing departments on process improvements, efficiencies and policy adherence.

Actively participate in department meetings by providing constructive feedback.

Retrieving, faxing, organizing and storing documentation, as needed.

Work with department supervisor to achieve production objectives.

Able to lift up to 50 lbs

Requirements :

1-year related customer service excellence experience.

Health care and laboratory related experience.

Experience delivering customer service excellence and achieving

productivity / accuracy / quality standards.

and Mental Requirements :

Consistent exceptional customer service, accuracy and quality focus required.

Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.

Continuous Improvement : Embrace and thrive in an environment of continuous

improvement, innovation, and leveraging digital

If This Sound Like You, Apply Now!

Recruiter : Casie Griffin

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M / F / D / V.

unity Employer, M / F / D / V.

Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

Salary : $18

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