What are the responsibilities and job description for the Customer Service Representative, Wayne, PA position at Yoh?

Customer Service Rep needed for a contract opportunity with Yoh's client located in Wayne PA .

Top Skills Should You Possess :

Customer Service Representatives' main function is to provide

excellent customer service by ensuring that customer's inquiries via the phone

are answered appropriately and timely.

maintaining customer accounts and providing appropriate information to vendors.

8 : 30 AM - 5 : 00 PM during initial training period

Hours may change to 9 : 30 AM - 6 : 00 PM or 10 : 00 AM - 6 : 30 PM after training

3 days / week onsite required for the first 3 months

After 3 months of employment, 2 days / week onsite is required

Pay Rate - $23.00 - $25.00 hourly

What You'll Be Doing :

Provide customer service via the telephone.

Proactively contact customers via phone or email to solicit and enroll customers into direct debit and email invoicing.

Build and maintain relationships with vendors and / or lessees

Direct debit ACH Account Maintenance Processes maintenance journal requests.

Answers incoming customer calls Processes address changes.

Processes requests for lease documentation and fee waiver requests.

Performs account audits and reconciliation.

Processes insurance cancellation requests and payments by phone.

Adjust grace periods Add purchase order numbers Adjust due dates Process outside vendor requests.

Completes credit reference requests Processes lease assignment requests Processes tax requests, as appropriate.

What You Need to Bring to the Table :

High School Diploma and some college preferred.

Experience : 0-2 years of customer service experience

Some experience within a telephone call center.

Experience within the financial services industry preferred.

Technical / Functional skills and knowledge.

Excellent verbal and written communication skills.

Understanding and ability to perform basic math functions.

Knowledge of the leasing industry preferred.

Basic PC skills and familiarity with Microsoft Office.

Opportunity is Calling, Apply Now!

Recruiter : Claudia Holley

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here !

Estimated Min Rate : $16.10

Estimated Max Rate : $23.00

Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https : / / www.yoh.com / applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

Salary : $23 - $25

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