What are the responsibilities and job description for the Helpdesk Specialist position at Yoh?
Helpdesk Specialist
Location : Austin, TX
Schedule : Fully onsite
Rate : $20.00 - $23.00 / hr
Main notes :
- Trainable, Professional and Punctual
- Independent - have to be ok with remote support
- 2 years of desktop tech support experience
- Good problem solver
- Self-starter - but not afraid to ask questions
- Used to handling a lot of calls; this person will get about 5-10 tickets a day ranging in levels of difficulty
- Heavy demand IT ticketing - there's always work to do
- Mac & iOS presence
- ServiceNow experience
- Strong customer Service skills
- Scenario : Regarding network connectivity with multiple computers, and for instance if 1 computer is running slower than the others, what would you look at first?
Description :
The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to Company personnel in one or more of the following areas : networking, telecommunications, and / or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.
Responsibilities (include but not limited to) :
Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https : / / www.yoh.com / applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Salary : $20 - $23
