What are the responsibilities and job description for the Senior Consultant position at Yokogawa Electric Corporation?
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purposes :
Planning & Implementing business strategy, aligning with holistic high-level plan, working directly with working-level clients, analyzing and identifying opportunities. Requires full knowledge of product line and its applications, advising clients on specific technology and solutions, along with a strong understanding of the client's objectives, challenges and value proposition. Responsible for leading the team during client projects and overseeing its daily operations.
Responsibilities :
- Key Account Management - Manage and develop important customer relationships with guidance from senior colleagues, and / or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations, and the like.
- Customer Relationship Management / Account Management - Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
- Customer Needs Clarification - Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
- Sell Customer Propositions - Use personal expertise to identify the complex standard products and / or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms.
- Promoting Customer Focus - Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.
- Operational Compliance - Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.
- Personal Capability Building - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential.
Position Requirements :
Education :
General Experience :
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status.
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