Project Coordinator-Customer Service Representative

Job Summary:

Primary responsibilities will be to manage projects related to customer accounts, provide resources to outside sales staff, and ensure customer orders are processed and managed. Gathering information for customers, tracking customer purchase patterns, and working with internal departments to improve processes and resolve issues.

Essential Job Functions:

• Provide support to Outside Sales Team in answering customers’ questions, processing RFQs, etc.
• Manage Structure/Graphics approvals for new projects and coordinate purchase of necessary tooling by initiating New Item Meetings.
• Review specs/print cards for accuracy.
• Order processing – responsible for providing Production with complete and accurate information required to produce materials within spec.
• Purchase materials from vendors pertinent to completing a finished piece (IE, litho labels, twin stick, hooks, etc.).
• Coordinate expedited delivery and/or change requests w/Scheduling/Production/Shipping.
• Monitors warehouse stock levels for customer inventory programs to ensure product availability and that agreed minimum/maximum levels are being met.
• Maintain customer specs and monitor record retention.
• Handle customer complaints and questions and follow-up with the appropriate internal personnel as needed.
• Attend various company meetings as needed/required.

· Process pick up requests and re-work/replacement orders for quality issues.

Other Functions:

· Assist Customer Service Manager with tracking customer usage trends.

· Other duties as assigned

In addition to the functions listed above, the employee is expected to: exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency, and attention to detail, maintain good attendance by working when and where directed, work safely in compliance with all safety policies, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. The employee is also expected to perform such other duties and functions as required and assigned from time to time.

The Physical Requirements Checklist that specifies the physical demands for this job is attached and is incorporated into this description

Qualifications:

• High School Diploma/GED required; Bachelor’s Degree preferred.
• A minimum of 3 years’ Customer Service experience; preferably in a manufacturing environment.
• Excellent communication and organizational skills with strong attention to detail.
• Ability to prioritize workload and multi-task.
• Strong computer skills, including proficiency using Microsoft Office (specifically Word and Excel).
• Ability to add, subtract, multiply and divide in all units of measure, to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions and volumes.

Compensation:

The proposed salary range for this position is $70,000-$80,000 plus bonus

Machines/Tools/Equipment:

• Computer
• Basic Office Equipment (IE: copier, printer, scanner, fax, calculator, etc.)

Safety:

Employees are expected to follow all facility safety guidelines that include adhering to GMP (Good Manufacturing Practices) and Food Safety as outlined during their training.

Working Conditions:

The work environment is characteristic of those typical in an office. Some exposure to plant and manufacturing areas.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Customer service: 3 years (Required)
• Corrugated: 1 year (Preferred)

Ability to Commute:

• Elgin, IL 60124 (Required)

Ability to Relocate:

• Elgin, IL 60124: Relocate before starting work (Preferred)

Work Location: In person

Salary : $70,000 - $80,000