Demo

Business Systems Support Specialist

York Region
Newmarket, NH Full Time
POSTED ON 1/8/2025
AVAILABLE BEFORE 3/8/2025
Job Title
Business Systems Support Specialist
Status
Permanent Full-Time
Temporary - Approximate length of assignment, in months
Type of Position
a Replacement
Start Date
Salary
Per hour
Salary Grade
$60.35 - $65.61
Department
York Region -> Public Works -> Digital&Process Transformation
Location
17250 Yonge Street - Newmarket, ON L3Y 6Z1 CA (Primary)
Hybrid work opportunities may apply - CA
Job Description (E)
ABOUT THE ROLE
Reporting to the Program Manager, Systems and Support with Digital Environmental team, is responsible for implementation of new systems, support and maintenance of existing and overall day-to-day performance of the environmental services business related systems, performance tuning of developed systems and for supporting the integration of those systems with other applications; leads project teams and provides guidance with the activities related to department technology projects; works as part of a project team and consults with stakeholders to ensure business objectives and goals are achieved; recommends and develops solution alternatives; works with multiple cross functional teams within IT and the business on developing solutions; working in consultation with department technology resources and Information Technology Services to ensure the goals, objectives, business and regulatory compliance needs of the Branch, Department and Region are met; participating in planning, design, development and implementation activities to support the new processes in collaboration with Department staff.
CORPORATE INFORMATION TECHNOLOGY GOVERNANCE
Departmental information technology functions work in close collaboration with Corporate Information Technology; consistent with the Information Technology vision and strategy; supporting the development and implementation of Information Technology initiatives, programs, processes, policies and protocols.
 

 

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

 

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

  • Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
  • Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
  • Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
  • Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

 

WHAT YOU'LL BE DOING

  • Researches new technologies, future systems, software, and hardware components related to the department, including evaluating, performing systems testing and making recommendations to management.
  • Coordinates specific assigned systems development and implementation activities, including preparation of the user requirements, definition and systems analysis; consults with ITS as necessary on general and detail design details and implementation planning.
  • Monitors system performance on all department business systems and ensures all systems are working at an acceptable industry standard.
  • Provides guidance and advice to other department business systems staff, as required.
  • Performs backup duties of other department business systems staff as assigned
  • Liaises with internal staff, providing systems expertise and support to ensure consistent and effective systems performance; shares information regarding initiatives and other best practices with Branch and Departmental staff.
  • Liaises with external contractors, vendors, and suppliers on general troubleshooting, software and hardware updates, maintenance and support contracts, escrow agreements, new product initiatives, and other systems related information.
  • Oversees collection of field data from various locations and facilities within the Department infrastructure to support department business systems.
  • Oversees creation of software compatible files or data to support changes to the systems software due to expansion and/or changes in department business services.
  • Assists business users and technical consultants with the development of complex database queries, reports and dashboards.

 

WHAT WE'RE LOOKING FOR

  • Successful completion of a Community College Diploma in Information Technology, Computer Science or approved equivalent combination of education and experience.
  • Minimum five (5) years’ of demonstrated hands-on experience deploying and supporting IT and telecommunications systems including Enterprise software applications using Windows/Linux servers and workstations, hardware and software.
  • Experience providing project implementation analysis and support in data management systems, data integrity and security as it relates to environmental business systems.
  • Experience and demonstrated ability on functional and technical levels of Real Time Data Acquisition Systems.
  • Extensive experience in development using Java, NodeJS, RESTful API, Python, HTML 5, JavaScript, SQL, Oracle Application Express (APEX), Ajax and CSS technologies.
  • Extensive experience with relational database development, database queries, stored procedures, data modeling (e.g. Oracle, MS SQL, MySQL).
  • Extensive experience in Data Modeling, Data Warehousing, PL/SQL, ETL processing.
  • Experience with application servers configuration and implementation to support Java code processing (e.g. Apache Tomcat, etc.).
  • Expertise in software support, development and implementation in a DevOps (development and operations) environment that supports agile software delivery approach.
  • Experience with design, development and implementation of Internet of Things; experience with design, development, implementation and support of Virtual Reality/Augmented Reality solutions.
  • Experience with mobile solutions’ prototyping, design, development, implementation and support.
  • Demonstrated knowledge and experience of systems development life cycle processes using databases and programming languages; demonstrated knowledge of environmental technology industry, environmental related systems and applications.
  • Proficiency in Linux, Red Hat OpenShift, and IBM Maximo Application Suite, demonstrated experience in managing and deploying applications using these platforms is an asset
Council Approval Date
Scheduled Weekly Hours
35
Scheduled Shifts
8:30 a.m. to 4:30 p.m.
Operational Hours
Close Date
January 31, 2025
# of Hires Needed
1
Union
CUPE 905 York Region
.

Please apply online by 5:00PM EST of the closing date indicated above. We thank all candidates for their interest; however, only those selected for an interview will be contacted via email.

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
Click here for more details on Benefits and Perks.

Salary : $60 - $66

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