Traffic Management Centre Operator (Roads and Traffic Centre Operator)

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

WHAT YOU'LL BE DOING

•    Monitors the Regional road network for road disruptions, including the use of monitoring technologies (e.g. CCTV, Bluetooth detection, commercial traffic flow data, mobile application data, etc.).
•    Receives calls as part of 24-hour, seven-days-per-week service; provides general information; coordinates responses and dispatches appropriate Regional and contracted staff for emergency response.
•    Communicates with operational partners (e.g. York Regional Police, municipal representatives, conservation and rail authorities, Transit Management Centre, and Roads Maintenance) to identify unplanned road disruptions or events.
•    Monitors Region’s traffic control signal systems for faults and failures and initiates repairs through contractors, Technologists etc. as required. 
•    Coordinates operational responses to road disruption events, including implementation of and/or recommending temporary modifications in traffic control signal timing and plans, in a manner that is both safe and optimal for road network efficiency, in accordance with established operating procedures and guidelines. 
•    Conducts assessments and makes recommendation to Traffic Engineering Technologists for permanent modifications in traffic control signal timing and plans, following standard operating procedures and guidelines.
•    Performs quality control checks on all traveller information channels. 
•    Coordinates dissemination of timely and effective traveler information via external channels (e.g. broadcast media, operating partners, etc.,) in consultation with the Department’s Communication Unit, and in accordance with Corporate Communications standards, guidelines and procedures

•    Provides support in administering Ontario One Call program checking locate requests, issuing work orders to maintenance contractor, clearing locate requests and providing 360 feedback to Ontario One Call within legislated timeframe.
•    Provides 24 hour, seven-days-per-week support to Roads Operations based on seasonal requirements.

WHAT WE'RE LOOKING FOR

•    Successful completion of a Community College Diploma specializing in Traffic Signals/Control Systems or approved equivalent combination of education and experience in a traffic management environment. 
•    Minimum one (1) year experience in a traffic operations and/or dispatch environment (i.e. traffic management centre operator or traffic signal control operator or dispatcher positions).
•    Demonstrated knowledge of the applications and data reporting technology related to traffic management systems.
•    Knowledge of Regional road system and corporate structure.
•    Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.
•    Excellent communication skills to interact with all levels of Regional staff, public, local municipalities and other stakeholders in emergency situations.
•    Computer literacy utilizing MS Office software applications. 
•    Ability to handle a variety of simultaneous emergency situations in a calm, composed manner and to establish priorities and make appropriate and effective decisions in this environment.

Please apply online by 5:00PM EST of the closing date indicated above. We thank all candidates for their interest; however, only those selected for an interview will be contacted via email.