What are the responsibilities and job description for the Service Desk Analyst position at York Solutions, LLC?
Job Details
Overview: We are seeking a Service Desk Analyst. This contingent worker will be assisting Site Security IT Analyst with IOT firm wares and cybersecurity compliance.
Location: Onsite - Saint Paul, MN
Responsibilities:
Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards.
Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.
Required Qualifications:
Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.
Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.
Excellent customer service, interpersonal, organizational and communication skills
Ability to work in a fast-paced changing environment
Understanding of Windows based applications
Familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking
Ability to recognize priority issues and escalate accordingly
Ability to translate technical terms into non-technical language
Understanding of computer terms and acronyms
Ability to learn new processes and procedures.
Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience.
Benefits:
York Solutions Offers a generous benefits package for eligible full-time employees:
- BCBS Medical with 3 Plans to choose from (PPO and High deductible PPO plans with Health Savings Program)
- Delta Dental plan with 2 free cleanings and insurance discounts
- Eye Med Vision with annual check-ups and discounts on lens
- Life and Accidental Death Insurance paid by company
- John Hancock 401(k) Retirement Plan with discretionary company match up to 5%
- Voluntary Insurance programs such as: Hospital Indemnity, Identity Protection, Legal Insurance, Long Term Care, and Pet Insurance.
- Flexible work environment with some remote working opportunities
- Strong fun and teamwork environment
- Learning, development, and career growth
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