What are the responsibilities and job description for the Customer Experience Specialist position at York State Bank?
York State Bank is seeking a Customer Experience Specialist to join our team. As a key member of our team, you will be responsible for ensuring that every customer interaction is positive and memorable.
Key Responsibilities
- Develop and maintain relationships with customers to understand their needs and preferences.
- Communicate effectively with customers to resolve issues and concerns.
- Collaborate with internal teams to ensure seamless execution of customer requests.
- Continuously evaluate and improve processes to enhance the customer experience.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum of 2 years of experience in a customer-facing role.
- Excellent communication and problem-solving skills.
- Able to work effectively in a team environment.
We pride ourselves on being an equal opportunities employer and encourage applications from diverse candidates.
