MPM Project Coordinator

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a MPM Project Coordinator who reports directly to the Sales Operation Manager and will take direction from senior members of the team and the Sales Operation Manager regarding data analysis process and the steps to build a renewal quote.

This person will be addressing data integrity issues in Yorktel database. Tasks include responses to queries from Sales and from the VNOC regarding coverage and responding to and addressing room profile inaccuracies. Ability to perform data audits and work on corrections with Internal teams as well as OEM.

Roles & Responsibilities:

• Work to resolve coverage related issues and queries as reported by VNOC or Sales Team
• Review and support Asset Management for key accounts
• Update maintenance status and coverage in the Catalog.
• Ability to query and review data from Maintenance queries for specific customers to prep for renewal quotes.
• Help Sales prep for a Maintenance renewal quote and help resolve data inaccuracies.
• Processing of maintenance orders (NMT and MTR) in IFS, working with quotes from manufacturers and suppliers
• Complete all purchase orders for NM and MTR orders.
• Update and close out Project related activities in FS for NMT and MTR orders.
• Correcting INM projects where maintenance was processed incorrectly.
• Perform monthly audits of Key Enterprise customer data and prep for Maintenance renewals.
• As needed to complete job responsibilities
• Understanding and operation of Yorktel offerings and systems
• Understanding and use of vendor offerings and systems
• Required to gain in-depth knowledge of internal Yorktel systems and processes especially regarding room profile data integrity.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Skills & Abilities:

• High level of professionalism and integrity
• High level attention-to-detail
• Ability to work independently without daily supervision
• Ability to work effectively as part of a high-performance team
• Exceptional customer service skills
• Exceptional written, verbal, and interpersonal skills
• Excellent problem-solving skills
• Maintain a professional attitude and appearance at all times
• Extensive use of business computer systems

Education & Experience:

• College degree or military technical college graduate or equivalent and related work experience preferred

Additional Requirements:

• Occasional domestic travel requiring multi-night stays outside the local work area
• Valid U.S. driver’s license
Must be willing to complete background checks and drug tests as required by Yorktel policy

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.