What are the responsibilities and job description for the Sales Coordinator position at YOTEL Miami?
Sales Coordinator Position Overview:
The Sales Coordinator will work with the Sales Team. She/he will manage various aspects of filing contracts, assisting with group resumes, building group blocks and transient reservations. She/he will administer the operational and system processes for coordinating group arrival and departure by entering group bookings and rooming lists into the sales and front desk systems. This position will also assist with guest correspondence, administrative duties such as group and transient billing, as well as reservation assistance. The Sales Coordinator will also be responsible for special projects pertaining to the organization of the property management system and the sales and catering system.
Sales Coordinator Major Duties & Responsibilities:
- Liaise with Sales Team in coordinating contract files.
- Make / Change / Cancel reservations.
- Process confirmations as needed.
- Request booking links from distribution
- Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
- Ensure that group blocks, group lists, group billing, and cutoff dates are maintained.
- Pre-block all group needs for suites or connecting rooms.
- Check Daily arrivals to ensure accurate reservations.
- Process prepayments and ensure proper routing of 3rd party reservations
- Verify travel agency commission invoices
- Review cancellation report and charge as needed
- Process and track gift certificates
- Maintain positive guest relations at all times.
- Able to perform job functions with attention to detail, speed, and accuracy.
- Able to prioritize and organize work.
- Handle mail / correspondence.
- Run various reports in opera for managers
- Assist with special projects as needed
Sales Coordinator Skills:
- College degree in Hospitality or related field preferred
- Self-motivated, energetic and professionally passionate with excellent customer service
- Liaise with vendors and suppliers
- Ability to work a flexible schedule
- Excellent presentation, communication, organization and computer skill
- Microsoft Word, Excel, Outlook, PowerPoint, HTML and Photoshop
- Experience with Opera, Delphi, or other PMS/CRM systems is preferred.
- Ability to thrive and succeed in a fast-paced environment
- Ability to work as a team player
- Ability to maintain positive and professional demeanor while working under pressure
- Solid computer skills including internet, IM, email, OPERA, SynXis CRS, Microsoft Word & Excel
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $22