What are the responsibilities and job description for the Assistant General Manager position at Younes Hospitality?
Job Details
Description
Assistant General Manager
The Holiday Inn in Kearney, NE is seeking an Assistant General Manager to join our team!
As Assistant General Manager, you will be responsible for assisting the General Manager in the day-to-day leadership and direction of the hotel by driving the development of people, creating and maintaining a unique guest experience, and executing brand standards. If you are a go-getter with the natural ability to lead both people and processes, we invite you to apply!
The Holiday Inn offers insurance, paid time off, a 401k plan, and employee hotel rates.
Essential Functions and Responsibilities of the job include but are not limited to:
- Knowledge, understanding, and adherence to Company Core Values and Mission Statement.
- Lead by example.
- Implements and maintains Front Desk department minimum standards. Responsible for the hiring, training, and supervision of property front office staff. Prepares work schedule for the front desk.
- Training, monitors, and manages front desk staff, resolves any guests' issues, and performs tasks that require your discretion and authority.
- Able to make reasonable and professional decisions.
- Assist and guide the front desk staff through their daily duties and responsibilities.
- Offer assistance to the individual needs and requests of all guests.
- Ensure guest needs are responded to in a timely and efficient manner.
- Schedule staff adequately to maintain excellent service to guests at all times.
- Maintain a positive work environment.
- Ensure staff is prepared to be courteous, efficient and available to provide excellence to our guests and visitors at all times.
- Work closely with the hotel’s management team and communicate effectively.
- Use proper telephone and reservation etiquette, including describing the hotel, proper rate quotation, and capturing reservations.
- Conduct self in a friendly and attentive manner during all guest encounters.
- Maintain a clean and safe working environment at all times.
- Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.
- Maintain guest confidentiality at all times.
Qualifications
Knowledge/Education/Experience:
- High School diploma or equivalent preferred.
- Experience in a hotel or a related field preferred.
- Computer skills required.
Physical Requirements:
- Ability to stand during the entire shift.
- Long hours are sometimes required.
Schedule Requirements:
- Available to work all shifts if needed.
- Weekend availability.
Apply with us today to learn more!!
Qualifications
