What are the responsibilities and job description for the Outbound Call Specialist – Service position at Young Automotive Group?
Job Description
Come join our Young Honda team! We’re growing again, and we’re looking for Rockstar Outbound Call Specialists. If you want to work for Utah’s Top Awarded Automotive Group, apply today and work at our beautiful Honda dealership in Logan. This is not a job, it’s a chance to work hard, have fun, and choose the career you’ve always dreamed about. We are looking for Business Development/Customer Service people who are motivated, passionate, and coachable. If you communicate effectively, work well on a team, are customer oriented and are motivated to excel, you need to join our team! For more info on why we are a great company to work for check out our video: https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be
Benefits
- Retirement Benefits: 1
- Health Benefits: 1
- Life Benefits: 1
- Disability Benefits: 1
- PTO Benefits: 1
Responsibilities
- Provide high level of customer service to internal and external customers
- Schedule appointments for service customers
- Follow up on recalls and warranty work
- Confirm appointments and reschedule no-show appointments
- Work with and follow up with Service Department Advisors and Managers to determine outcomes and appointments kept
- Generate letters and thank you cards and emails
- Make CSI follow up calls to all customers
- Answer incoming service calls/leads - instant messages - chats
Qualifications
- Previous customer service experience is required
- Excellent phone skills
- Attention to detail and organization
- Valid driver's license
- Good driving record
- Pass Background Check and Pre-Employment Drug Screen
