What are the responsibilities and job description for the Outbound Call Specialist – Service position at Young Automotive Group?
Job Description
Come join our Young Truck and Trailer team! We’re growing again, and we’re looking for Rockstar Outbound Call Specialists. If you want to work for Utah’s Top Awarded Automotive Group, apply today and work at our beautiful Truck and Trailer dealership in Logan, Utah. This is not a job, it’s a chance to work hard, have fun, and choose the career you’ve always dreamed about. We are looking for Business Development Service people who are motivated, passionate, and coachable. If you communicate effectively, work well on a team, are customer oriented and you are motivated to excel, you need to join our team! For more information on why we are a great company to work for check out this video: https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be
Benefits
- Retirement Benefits: 1
- Health Benefits: 1
- Life Benefits: 1
- Disability Benefits: 1
- PTO Benefits: 1
Responsibilities
- Provide high level of customer service to internal and external customers
- Responds to internet leads within 10 minutes with a phone call and/or email
- Schedules appointments
- Confirms appointments and reschedules no-show appointments
- Work with and follow up with Sales Departments to determine outcomes and appointments kept
- Generate letters and thank you cards and emails
- Make CSI follow up calls to all customers
- Answer incoming sales calls/leads - instant messages - chats
- Greet scheduled customers and introduce them to the Sales Manager and Sales Professionals
- Post vehicles with descriptions into our website and keep up to date inventory
Qualifications
- Previous customer service experience helpful
- Excellent phone skills
- Attention to detail and organization
- Valid driver's license
- Good driving record
- Pass Background Check and Pre-Employment Drug Screen
