What are the responsibilities and job description for the Service Advisor position at Young Automotive Group?
Job Description
Are you passionate about delivering outstanding customer service and working in a fast-paced automotive environment? Young Ford in Brigham City is looking for a dedicated, detail-oriented Service Advisor to join our dynamic team. If you're ready to make an impact and grow with a reputable Ford dealership, we want to hear from you! As a Service Advisor at Young Ford, you will be the first point of contact for our valued customers, ensuring their service needs are met with the highest level of professionalism and expertise. You will guide customers through the service process, recommend necessary repairs, and maintain strong relationships to ensure satisfaction and retention.
Benefits
- Retirement Benefits: 1
- Health Benefits: 1
- Life Benefits: 1
- Disability Benefits: 1
- PTO Benefits: 1
Responsibilities
- Schedules service appointments and obtains customer and vehicle data prior to arrival
- Writes up customer’s vehicle problems accurately and clearly on repair orders
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Refers to service history
- inspects vehicle
- and recommends additional needed service
- Provides a complete and accurate written cost estimate for labor and parts
- Checks on progress of repair throughout the day and contacts customers regarding any changes in the estimate or promised time
- Explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
- Keeps service department forms - menus and pricing guides up-to-date
- Explains completed work and all charges to customers
- Implements a quality control process to eliminate comebacks
- Handles telephone inquiries regarding appointments and work in process
Qualifications
- Excellent customer service skills
- Previous sales experience and or two years related experience is a plus
- Clean driving record
- Able to pass background check and drug screen
- History of solid and successful employment
- Desire to learn and grow and make a difference with our customers
